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"They gave us an upgrade to a king size bed and were very helpful. The morning breakfast buffet was good and had a nice omelette station. Ann at the front desk was very helpful "

"Everything is great"

"O have been at this hotel 3 times this year. Every time was better than the stay before. Empoulyees always nice and smiling and answer my questions or find out immediately. Room is cleaned every days with new bedding and towels. The dining rooom food is always excellent. The waiters have remembered my drinks and when they see me come in for breakfast they immediately getting me the tea i like. Even when I only stay for a couple days. They aCcomadate me in every way. Pool staff are great. It I just wish the pool water was warmer but what can I expect when the outside temperature Is 94. I will always come to this hotel when in town. "

"My 5th stay at the o HOTEL. Great hotel with fantastic staff and excellent cleaners. Always a friendly lot of staff in every department and that's the reason I always return. "

"Staff is very accommodating "

"The property was very nice. The unit was a condo rental managed by Hosteeva. I had to communicate with Expedia and Hosteeva. A confusing grouping of emails and texts. I received messages from Hosteeva requesting additional info, and I was really sure who they were. I had to call and request my final info to gain access into the unit. I picked this unit over others in the same gated condo complex because of the king size bed and sleeper sofa (w/ picture of the sofa included). There was only a queen bed and no sofa. Only a second mattress under the bed. Also advertised was a washing machine and dryer. It was not what I expected. Only a small plastic tub with motor to wash and spin dry. No laundry detergent was provided. There was a pool and gym. But there was a 150 peso ($3) charge per person per day. Not expected. Overall, it is a nice unit in a quieter area of Bacolod. The TV and Netflix were nice. But, I give a poor rating because it is not as advertised. If they update the posting with real facts, I would amend my rating and call it a good value. "

"Good food, accommodating n friendly staff, reasonable food prices and close to home"