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"I'd give a 6 star for the staff here, the Japanese people have a tendency to be proficient and helpful. The staff here was exceeded that."

"This property is beautiful and convenient for walking the Nakasendo Way. The onsen was wonderful! The restaurant served delicious dinner and breakfast! The amenities were fabulous! The staff were absolutely fantastic and helpful!! "

"Great option close to the train stations. 3 onsens plus a pool and fitness center. Options to eat nearby. Would stay again. "

"Perfect station while hiking nakasendo or just for a quiet night "

"Excellent service "

"The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it. "

"If you see this review. Just book it if is within your budget. They take care of everything once you stepped into Gero station. Jus hopped into any Taxi waiting at the station and your retreat begins. We stepped into the inn and didnt think of going any where until our check out time. "

"Very good "

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"