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"Some really good parts: kids club, pool, ski school, horse rides for kids. All great. But two big downsides. Firstly, it seemed like they were trying to squeeze every penny out of us, like a budget airline would. The all-inclusive was not really - you had to pay for coffees at lunchtime for instance - and staff would come over and try to upsell. Same with alcohol: all had to be paid for as extra, and staff were trying to flog it as soon as we sat down. It makes the place feel a bit cheap and money-grabbing. It was so odd for these things to not be included in all-inclusive. Very different to other all-inclusive places I’ve been in the past. Then one other thing: it’s the first place I’ve stayed since at least the pandemic that didn’t have a smart-TV. Most people are there with their kids, so have to stay in the room from relatively early each evening, so the very old-fashioned TVs are not ideal - this would be such an easy thing to upgrade. Also, there were some really odd design things. There is a baby monitor system, but it attaches to the phone line, and the phone socket is in the adults’ room not the kids’ room. So weird. And if we had wanted to watch TV, it was mounted on the wall of the children’s room. Such a bizarre place to put it as it’s going to wake light-sleeping kids up. Literally anywhere else in the room would have been better. So yeah. Some really good bits, but I don’t think I would recommend to friends as the above downsides took the polish off. "

"Hard to find anything to criticise - we had a great staay!"

"Everything 🙏"

"Super friendly & helpful staff at reception. Helped us find a dining venue & organised free tourist tickets for the fortress. We parked directly under the hotel with easy hotel access. Breakfast was a generous spread of the usual European options. The view of the fortress at night from the balcony of the spa area was spectacular. Room was basic, but sufficient."

"We are very glad with the choice we've made. It was an excellent retreat! The overall facility was in great shape and easy to get around. The breakfast was fabulous! We loved the spa, especially in the evening after our arrival when we struggled with a 6-hour jetlag as well as the next day after skiing at Kitzbuhel. Our room was next to the elevator and we were concerned about noise. However, the sound insulation was so good that it felt like nobody else was in the hotel. We will definitely consider it again when visiting the area. "

"Great SPA, Great breakfast, clean rooms, unfortunately the Space within the quiet room are very Limited and especially at the Late afternoon it is almost impossible to find a chair."

"Really nice place! Staff were pleasant, rooms were clean and exactly as described, breakfast was good 👍 got a gift from the staff when we left too! Definitely recommend this place to anyone visiting Innsbruck"

"Good for the money"

"The only negative thing I have to say about this property is that I didn't stay longer. This was easily the best hotel I have ever stayed in. Breakfast was incredible, the restaurants were amazing, the hotel was gorgeous, the spa was other-worldly, and the staff did everything in their power to make sure I had everything I could have needed. I can't wait to come back and stay longer. "