Find 5 Star Hotels in Harbin

"The staff does not speak English at all. Make sure you have a translator on your phone. The internet speed is unacceptable (unusable). Also, you have to have a local cell phone number in order to log in on the internet. This is crazy for international guests staying at the hotel. The breakfast fair to poor. Very limited selection for Western choices and all the hot food was cold."

"Absolutely lovely place to stay .All the staff were helpful and kind .Also I found they were helpful to myself and I am disabled."

"1.Aircon not working properly 2.staff not helpful and friendly 3.paid room rate with free breakfast 3 people,but hotel asked to pay additional 1 breakfast even we only have 3 adults to have the breakfast. 4.hotel staff called to refund the breakfast money after we check out the hotel but asked we go down to the hotel to collect the money. "

"The property is a little bit outside of the city, but honestly, that was part of the charm! The owners are very kind and accommodating. Even though my party did not speak the best Chinese, we were checked into comfortable and clean rooms. We loved our stay there and it is foreigner approved!"

"The room is not clean at all. Water tap is broken. It is not worth the price "

"Great staff response."

"1. Check in is unprofessional, after getting my ID, front desk verified my phone number, after this step, they requested to see my original reservation receipt, which was very confusing. I asked something wrong? They said they just need to check. (Most of holiday in express can finish check in in 30 second, this one takes much longer time). 2. The hardware of hotel is good. 3. Breakfast choices are very limited, there was a purple sweet potato porridge they did not label it, I asked staff this...

"The hotel is new, clean and convenient. Disappointed by the service: the staff could not find my order and ask me to delete my booking (what I refused of course) and book at hotel for the same price. They called several time my room while I was sleeping..."

"1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the...