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Recent reviews of Feliz hotelsExpedia verified reviews
3/5 Okay
"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing. "
A verified traveler stayed at Swan Novo Hamburgo
Posted 8 months ago
Feliz Hotels by Star Rating
Stay near popular Feliz attractions
- Snowland Park
- Villagio Caxias Shopping Center
- Casa da Ovelha
- Salto Ventoso Waterfall
- University of Caxias do Sul
- Fenac - Events and Business Center
- Farroupilha Shopping Center
- Vila da Mônica Gramado
- Flower Square
- Imigrant Mall
- UCS Zoological Garden
- Museum of Grape and Wine
- I Fashion Outlet
- Sao Pelegrino Church
- Our Lady of Caravaggio
- Bourbon Shopping
- Immigrant Park
- Ninho das Aguias
- Casa de Pedra
- Reserva Ecologica da Familia Lima
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