4/10 Poor
Verified traveler
Traveled with partner
5 March 2020
Liked: Staff & service
Disliked: Cleanliness
The restaurant staff on arrival were very welcoming. We were provided with complimentary coffee and some cake. We were able to park beneath the property with lift access to the bistro that also acts as a reception. When booking in advance of our stay we were given the name of the room (Albis), a superior apartment on the second floor but this was not the room we were offered on arrival by the restaurant staff who greeted us. The room allocated (Titlis) was on the first floor. When entering the room the safe battery was bleeping and the staff member kindly changed it for us. The room had not been properly cleaned, The coffee machine took six operations to get clean water running through it, most furniture surfaces were extremely dusty, thick dust that is including on the bed frame and on the light over the bed. There were long dark hairs on one of the towels draped over the bath. There were small mosaic tiles missing from the floor in the shower room. Furniture surfaces were marked and scratched. We were very uncomfortable, so sent two email messages to the hotel (Vreni Ginger, host who we never met) on the first night. We left the hotel mid morning after breakfast the next day deciding to cut short our stay there and book elsewhere. The hotel agreed to refund the night we didn’t stay there but charged us for the night we did. We were told that they would have been prepared to upgrade our room but this was only offered after we had left mid morning.
Verified traveler
Stayed 2 nights in Mar 2020