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The Pollux

4.0 star property
Experience an unforgettable getaway where you can hit the slopes or relax by taking advantage of this hotel’s helpful staff to plan your day.

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Photo gallery for The Pollux

Exterior
Bar (on property)
Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk
Sports massages, massages
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Gym
  • Housekeeping
  • Spa
The current price is AED 1,576
AED 1,668 total
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

Highlights

Balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Hair dryer
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 3 min walk
  • Matterhorn Museum - 4 min walk
  • Zermatt-Furi Gondola - 12 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

Upscale family-friendly hotel near Matterhorn Museum
Located close to Zermatt-Furi Gondola, The Pollux provides a free breakfast buffet, a terrace, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to a sports massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Other perks include:
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a banquet hall
  • Smoke-free premises, an elevator, and multilingual staff
  • A porter/bellhop, free newspapers, and a TV in the lobby
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at The Pollux include perks such as pillow menus and bathrobes, in addition to amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 80-cm flat-screen TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 mi (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Restaurant Pinte
  • Restaurant Arvenstube
  • Chami Bar Fire Place
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 80-cm flat-screen TV
  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Local maps
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 45 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at The Pollux?

Check-out is at noon.

Does The Pollux provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Pollux located?

This family-friendly Zermatt hotel is located in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

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The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 173 out of 233 reviews
Rating 8 - Good. 50 out of 233 reviews
Rating 6 - Okay. 8 out of 233 reviews
Rating 4 - Poor. 2 out of 233 reviews
Rating 2 - Terrible. 0 out of 233 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Stayed 2 nights in Nov 2024

8/10 Good

Romana

Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient. It was very clean and comfortable. WE loved the breakfast. We loved the fireplace and lobby bar.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bozena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay . Will come back .
Stayed 2 nights in Sep 2024

10/10 Excellent

HIROKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good and the room was clean, spacious and very comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2024

10/10 Excellent

Helen

Liked: Property conditions & facilities
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Scott

So much fun, we love it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Keerthika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Zermatt.
Stayed 2 nights in Aug 2024

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Stayed 1 night in Jul 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 1 night in May 2024

10/10 Excellent

Praveen P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Stay HERE
Great place, great staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Stayed 1 night in Jul 2024

10/10 Excellent

Blas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and spacious room Great views
Stayed 1 night in Jun 2024

6/10 Okay

Stanley

Liked: Amenities
Property was in an excellent location. Very close to the train stay and easy navigation to everywhere we wanted to go.
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast I’ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
Stayed 1 night in Sep 2024