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Hotel Firefly

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Firefly

Exterior
Indoor pool, open 7:00 AM to 9:00 PM, sun loungers
Skylight Loft | Living area | Flat-screen TV, video-game console, Netflix, DVD player
Skylight Loft | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe
Garden Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Heating
Free cribs/infant beds
Kitchen
Refrigerator
  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Suite

Chalet Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Chalet Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Skylight Loft

Skylight Loft | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Skylight Loft

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 6 King Beds

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Maxi Suite Panorama

Maxi Suite Panorama | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Panorama

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

Similar properties

Exterior

BEAUSiTE Zermatt

Pool
Hot Tub
Breakfast included
Spa
9.8 out of 10, Exceptional, (383)
The price is AED 2,286
AED 2,406 total
includes taxes & fees
8 Jan - 9 January 2025
BEAUSiTE Zermatt

About the neighborhood

Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Zermatt-Furi Gondola - 5 min walk - 0.4 km
  • Zermatt Visitor Center - 12 min walk - 1.0 km
  • Sunnegga Ski Resort - 52 min drive - 14.8 km

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Brown Cow - pub - ‬9 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Schmuggler-Höhle Zermatt - ‬4 min walk
  • ‪Whymper-Stube - ‬7 min walk

About this property

Hotel Firefly

Upscale boutique hotel near Zermatt-Matterhorn Ski Paradise
Free cooked-to-order breakfast, a terrace, and a garden are just a few of the amenities provided at Hotel Firefly. Active travelers can enjoy a ropes course, hiking/biking, and rock climbing at this hotel. Treat yourself to a massage at the onsite spa. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sun loungers
  • Concierge services, luggage storage, and tour/ticket assistance
  • A front-desk safe, multilingual staff, and a foosball table
  • Smoke-free premises, games, and a porter/bellhop
Room features
All guestrooms are individually furnished, and have comforts such as heated floors and bathrobes, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and Tempur-Pedic beds
  • Free toiletries and hair dryers
  • Flat-screen TVs with Netflix, streaming services, and cable channels
  • Furnished balconies or patios, heated floors, and kitchens

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–noon
  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Foosball table
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Rock climbing
  • Ropes course
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Arcade/game room
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable/satellite channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Netflix
  • Streaming services
  • Video games
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Outdoor space

  • Furnished balcony or patio

More

  • Children's slippers
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

Does Hotel Firefly have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Hotel Firefly pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Firefly?

This property doesn't offer parking.

What time is check-in at Hotel Firefly?

Check-in start time: 4:00 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firefly?

Check-out is at 11 AM.

Where is Hotel Firefly located?

This family-friendly Zermatt hotel is located in the mountains, steps from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi, and Furi Ski Area. Zermatt-Furi Gondola and Furi - Riffelberg are also within 5 minutes. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 12 minutes.

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 159 out of 171 reviews" "
Rating 8 - Good. 7 out of 171 reviews" "
Rating 6 - Okay. 0 out of 171 reviews" "
Rating 4 - Poor. 2 out of 171 reviews" "
Rating 2 - Terrible. 3 out of 171 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jarrod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Stayed 3 nights in Nov 2024

10/10 Excellent

vicki, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing in every way!! If I could give it a SIXTH star, I would!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Yunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Deirdre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.