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Hotel Alpenroyal

3.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Alpenroyal

Sauna, hot tub, steam room
Indoor pool
Reception
Terrace/patio
Deluxe Double Room with view to the Matterhorn, Balcony or Terrace | In-room safe, desk, free WiFi, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Pet friendly

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room with view to the Matterhorn, Balcony or Terrace

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room with view to the Matterhorn, Balcony or Terrace

Highlights

Balcony
Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room | In-room safe, desk, free WiFi, bed sheets

Economy Double Room

Highlights

Heating
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
Desk
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room with view to the Matterhorn, Balcony or Terrace

In-room safe, desk, free WiFi, bed sheets

Superior Double Room with view to the Matterhorn, Balcony or Terrace

Highlights

Balcony
Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
  • 19 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room with Balcony or Terrace

In-room safe, desk, free WiFi, bed sheets

Standard Double Room with Balcony or Terrace

Highlights

Balcony
Heating
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free WiFi, bed sheets

Standard Single Room

Highlights

Heating
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (2 adults and 2 children) with Balcony or Terrace

Family Room (2 adults and 2 children) with Balcony or Terrace | In-room safe, desk, free WiFi, bed sheets

Family Room (2 adults and 2 children) with Balcony or Terrace

Highlights

Balcony
Separate sitting area
Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Hair dryer
Private bathroom
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room with balcony or terrace

In-room safe, desk, free WiFi, bed sheets

Triple Room with balcony or terrace

Highlights

Balcony
Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
In-room safe
  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Map
Riedweg 96, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 6 min walk - 0.6 km
  • Zermatt Visitor Center - 11 min walk - 0.9 km
  • Zermatt-Furi Gondola - 15 min walk - 1.3 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Golden India - ‬10 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬7 min walk
  • ‪Restaurant Bar Manud - ‬9 min walk
  • ‪Fuchs - ‬7 min walk
  • ‪Harry`s Ski Bar - ‬6 min walk

About this property

Hotel Alpenroyal

Hotel near Zermatt-Matterhorn Ski Paradise
Consider a stay at Hotel Alpenroyal and take advantage of a free breakfast buffet, a terrace, and a fireplace in the lobby. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • An elevator, multilingual staff, and smoke-free premises
  • A front-desk safe and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Alpenroyal offer comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, French, German

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 bar

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage

Outdoors

  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • Elevator

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 20 per pet, per day
Welcoming dogs only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Frequently asked questions

Does Hotel Alpenroyal have a pool?

Yes, this property has an indoor pool.

Is Hotel Alpenroyal pet-friendly?

Yes, this hotel allows dogs (limit 1 total). There's a fee of CHF 20 per pet, per day.

How much is parking at Hotel Alpenroyal?

This property doesn't offer parking.

What time is check-in at Hotel Alpenroyal?

Check-in start time: 3:00 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Alpenroyal?

Check-out is at 11 AM.

Where is Hotel Alpenroyal located?

Situated in the mountains, this spa hotel is steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Zermatt - Furi and Furi Ski Area are also within 10 minutes. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes.

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Hotel Alpenroyal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 287 reviews
Rating 8 - Good. 106 out of 287 reviews
Rating 6 - Okay. 16 out of 287 reviews
Rating 4 - Poor. 3 out of 287 reviews
Rating 2 - Terrible. 4 out of 287 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay, Breakfast was wonderful, the location was idea for skiing, just a short walk to Gondola, and short walk to town. The view from our balcony was magical and wonderful, did not want to leave. Pool and spa area was delightful. Definitely recommend.
Stayed 6 nights in Feb 2025

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel as a landing point after our ski/exploration days. Comfortable and walkable. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay. .staff and breakfast was great Very pretty hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was terrific, very nice breakfast, indoor pool, fantastic view of the Matterhorn!
Stayed 2 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service, great view and terrific amenities. I highly recommend this hotel!
Stayed 4 nights in Aug 2024

10/10 Excellent

MIRELA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Dec 2024

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albeit this is a 3 star property facilities were good and staff was brilliant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Absolutely loved the view from our room! Would definitely stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay overall and was conveniently located in the town.
Stayed 6 nights in Feb 2024

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Zermatt.
Stayed 2 nights in Jul 2024

10/10 Excellent

CHAO CHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff best view
Stayed 3 nights in Jul 2024

10/10 Excellent

william

Liked: Amenities
Pleasant staff
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Nice pool and hot tub. Amazing views of the Matterhorn. Great restaurant across the street with great views of the Matterhorn. Hotel will pick you up at train station or taxi garage if you call them for free. Great breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and location
Wonderful stay, staff at the hotel are professional and very friendly, always happy to help. Room was comfortable, clean and with a wonderful balcony with view of valley and Matterhorn! Great location and once you check in they will tell you about a very special short cut to get to and from hotel. (Great as hotel is locate hire up but in 10min you are in town with all it has to offer) Excellent location and facilities.
Stayed 3 nights in Jul 2024

8/10 Good

FLORENCIO

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and friendly. Noemi at the front desk is lovely and very polite. Miguel is truly a gentleman and very kind person. He’s always working hard to make us smile!
Stayed 2 nights in Sep 2024

10/10 Excellent

CHUN MING

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with helpful staffs and wonderful view

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get a room with the view it’s so worth it. We woke up every morning looking at the Matterhorn. Great staff, nice breakfast very comfortable room, good size. Short downhill walk into town and then of course back up after dinner but so worth it for that view. There is an elevator a bit further up the hill you can also take. Hotel has a jitney for your luggage.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view and room service. Great amenities and location. We can see the Matterhorn, hear church bells tolling and walk to town easily from our room in this beautiful hotel. I brought my mother and father and it was my responsibility to find and book our stay and this hotel made me look very favorable in their eyes. I would recommend this stay to anyone no matter your price range.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lum Haung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a magical paradise. You can see the whole city of Zurich from your room. Plus, Matterhorn is right in front of you as soon as you walk out to your balcony.
Stayed 3 nights in Jun 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in a beautiful Mountain community!
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and provided a good breakfast to start each day. Shuttle to and from the train station was much appreciated. Our only issue was with the shower which tended to get water all over if you weren't careful.
Stayed 4 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Matterhorn/Zermatt is unmatched. Also, there is an elevator at the property next door which eliminates the need to walk up a long hill to get to and from the property. Management offered to shuttle us to the train station when it was time to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel in Zermatt! It was very convenient, and the short walk to the village was a breeze. The staff was amiable, welcoming, and supportive. We also had a fantastic view of the Matterhorn from our room balcony! The breakfast included was also very good, and undoubtedly Swiss! Highly recommended!
Stayed 3 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful! The rooms are a little small.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to/from the train station, village center and ski lift/slope. The breakfast is excellent with many options to fill up on for a day on the slopes. The coffee machine is exceptional. I enjoyed the hot tub / steam room to relax after a day on the slopes. The staff is friendly and helpful. As a solo traveler, it is great to have the option to select a smaller room and smaller bed at a good price point.
Stayed 3 nights in Feb 2024