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Smiles Stone Town Hotel

3.5 star property
Hotel with free breakfast, steps from Zanzibar Ferry Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Smiles Stone Town Hotel

Lounge
Triple Room | Balcony view
Standard Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Lobby lounge
Lounge

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Room service
  • Parking included
  • Air conditioning
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
Free bottled water
  • 14 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
Free bottled water
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
Free bottled water
  • 10 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, laptop workspace

Triple Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
Free bottled water
  • 16 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Honeymoon Double Room

Minibar, in-room safe, desk, laptop workspace

Honeymoon Double Room

Highlights

Separate sitting area
Air conditioning
LCD TV
Ceiling fan
Rainfall showerhead
Hair dryer
Private bathroom
Bidet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Map
Mizingani Road &Malawi Road Intersection, Zanzibar Town, Zanzibar

What's nearby

  • Zanzibar Ferry Terminal - 3 min walk - 0.3 km
  • Forodhani Gardens - 8 min walk - 0.7 km
  • Old Fort - 8 min walk - 0.7 km
  • Shangani Beach - 9 min walk - 0.8 km
  • Slave Market - 10 min walk - 0.9 km

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 21 min drive

Restaurants

  • ‪Cape Town Fish Market - ‬8 min walk
  • ‪Passing Show Hotel - ‬2 min walk
  • ‪Meeting Point Cafe - ‬7 min walk
  • ‪Lukmaan - ‬11 min walk
  • ‪Livingstone Beach Restaurant - ‬11 min walk

About this property

Smiles Stone Town Hotel

Hotel near Zanzibar Ferry Terminal
Located close to Hamamni Persian Baths and Forodhani Gardens, Smiles Stone Town Hotel provides free continental breakfast, a terrace, and a garden. Free in-room WiFi is available to all guests, along with a library and laundry facilities.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and ATM/banking services
  • Luggage storage and tour/ticket assistance
Room features
All guestrooms at Smiles Stone Town Hotel feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Ceiling fans, daily housekeeping, and electrical adapters/chargers

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Library

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 139962710
This property accepts cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators
Alcohol is not served or permitted at this property

Property is also known as

Smiles Stone Town Hotel Hotel
Smiles Stone Town Hotel Zanzibar Town
Smiles Stone Town Hotel Hotel Zanzibar Town

Frequently asked questions

Is Smiles Stone Town Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smiles Stone Town Hotel?

Self parking is free at this property.

What time is check-in at Smiles Stone Town Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Smiles Stone Town Hotel?

Check-out is at 10:00 AM.

Does Smiles Stone Town Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per vehicle applies.

Where is Smiles Stone Town Hotel located?

Located in Stone Town, this hotel is within a 10-minute walk of Zanzibar Ferry Terminal, Forodhani Gardens, and Old Fort. Hamamni Persian Baths and Shangani Beach are also within 10 minutes.

Smiles Stone Town Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 12 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Kentry

Stayed 5 nights in Sep 2024

8/10 Good

Lawrence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local colour
Wonderful architecture and ambience. Older building, no elevator but stairs. Muslim environment but not overly so. Good solid breakfast. If going out after dark travel in a group or request a taxi to the hotspots of town. I love this place but if you want shiny and new with hot and cold running staff, it's not for you. If you want to feel like you are on Stone Town, almost like a local, this is the place to be.
Stayed 2 nights in May 2024

6/10 Okay

Samwel

Nothing
Stayed 3 nights in Feb 2024

4/10 Poor

Victor

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location, but room very disappointing
Convenient location right at the ferry and close to most things in Stone Town. The air condition worked well and the hot water too. However the room itself was terrible, it had a foul smell of mold, and the bathroom is the smallest I have ever seen in a hotel. The shower is basically on top of the toilet, meaning everything gets wet whenever you want to take a shower there. Breakfast is basic, but somehow alright. For the price you can definitely find better options in town.
Stayed 1 night in Feb 2022

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Smiles Stone Town
We booked this hotel after having read reviews and were a little disappointed considering the price that we paid and the images that we saw. We felt very deceived as you pay a lot for not much. The room itself is basic (images uploaded) with a very hard mattress and extremely squeaky bed - it makes noise with the slightest of movements. The WiFi works well in the lobby area but is poor inside the bedrooms. Also, the breakfast that we paid extra for our convenience was not worth the money considering the options are limited and they were out of many ingredients; for example, they’d only have the egg and toast as part of the full English. The staff on the other hand were great, they were extremely friendly and helpful. They’d go out of their way to help you out! Overall, our suggestions for Stone Town would be to look into a cheaper hotel as all you need is a place to stay or look into an Airbnb as the location and pricing would be more value for money. Everywhere in Stone Town is of walkable distance so don’t worry too much about location.
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Alright stay
Its an alright place to stay for a night or two
Stayed 1 night in May 2021

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a few days, excellent service & great rooms. It was noisy in the area but not too bad that you can't get some sleep.
Stayed 3 nights in Mar 2020

8/10 Good

Robyn, South Africa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Beautiful old building Well maintained and renovated inside. Staff were lovely!
Stayed 3 nights in Mar 2020

8/10 Good

Abbas

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I was supposed to stay in this hotel for two nights. My room was on the ground floor (G01) and it smelled terribly due to big mouldy parts on the ceiling. I talked about the smell with the staff, but they were not able to offer me another room even though they were aware of the smell. The windows in this room could not be opened. When I came back after dinner they had sprayed the room against insects. Three big dead cockroaches were now lying around the bed and in front of the fridge. The smell had also gotten unbearable and there was no one at the reception anymore. Since I could not breathe in this room, I moved to another hotel. The next morning I officially checked out. They did offer me another room for the second night, but after the experience I had, I preferred staying somewhere else. However they didn’t offer me a refund even though they could out rent my initial room and the replacement room in the second night again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean (always clean!!!), excellent staff - they very friendly, great location, breakfast is excellent, All the things in the room were excellent!
Stayed 7 nights in Dec 2019

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair pcice
We stayed 3 nights to explore Stonetown. The location is good for exploring stone town, but a little bit noisy with construction and traffic. Breakfast was good and sheets were clean 👍. Bathroom was not good. Lots of bugs and not separate shower. Aircon not work so good. Price is fair. Good for short stay
Stayed 3 nights in Dec 2019

8/10 Good

Jose R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

adnan

Disliked: Cleanliness, property conditions & facilities, room comfort
My stay
The manager did what he could to make it good for me. The hotel is just woren out. The shower was not working and toilet had s bad smell. The hotel is located next to the port of Zanzibar - so there was noise 24/7 from the street - very hard to sleep. The hotel is located close to forodhani park which is convenient.
Stayed 3 nights in Feb 2024

6/10 Okay

Sara Kristina

Traveled with group
Disliked: Property conditions & facilities, room comfort
Det var inte riktigt som bilderna visade, ingen jättehög standard. Det ligger nära en trafikerad gata så ganska mycket ljud.
Stayed 1 night in Jan 2024

10/10 Excellent

HYEONSEOK

Stayed 1 night in Aug 2023

8/10 Good

Katharina

Traveled with family
Liked: Staff & service
Very kind Staff. But it was not possible to get in touch, neither with E-Mail nor by phone. But once we got there, we were very well received
Stayed 2 nights in Jul 2023

10/10 Excellent

Karina

Stayed 1 night in Jul 2023

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet och usel frukost
Stayed 1 night in Jan 2023

2/10 Terrible

Tatu

Stayed 4 nights in Aug 2022

8/10 Good

Laszlone

Traveled with group
Liked: Cleanliness
Hajó kikőtő,zajos és sokszinü emberek:))
Pénztárca kimélő Hotel ,nekünk a célnak megfelelt,egyszerűek a szobák de tiszták voltak,a reggeli is egyszerű volt,ha luxust akartunk volna nyilván nem ezt a Hotelt nézzük.Nagyon kedves és segitőkész személyzet,Mi 12 éjszakát voltunk,elég zajos de aludni jártunk csak szinte.
Stayed 12 nights in Jun 2022

6/10 Okay

Shaheen

Disliked: Cleanliness
Bonjour
Stayed 1 night in Jan 2022