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"We booked this last minute as our original booking cancelled and it was the best thing that happened. This hotel was great, it was close to the heart of the town and as close as you can stay to the Black Lake - 35 min walk or 4 min drive to the car park. Staff on reception were so friendly and welcoming. They even upgraded us to an exec suite, which was lovely! So much so, we decided to relax in the room for the afternoon instead of sightseeing. There was a separate bedroom, bathroom (nice products and shower gel, shampoos included). The living area had two sofas, kitchen and tv in living area and bedroom. So many facilities and amazing views from every window, including the bathroom! The balcony was also huge and had nice comfy chairs. The fact that check out is at 12, is also good as there is no rush. We managed to get in a walk around the black lake, back and showered all before check out! Restaurant was busy so would recommend booking to save you walking or driving into the town. Food was pricey (but can’t compare it to anything else) but was very good quality. We had lamb and chicken. The apple tart was delicious! Breakfast was the best we had out of everywhere we stayed in Montenegro. All fresh and tasty. They cook eggs to order and all the cakes were delicious. So much choice! Restaurant staff are very friendly too. We never used the steam room/sauna or booked a massage, but it’s good that it is offered. "

"Staff was friendly and personable Meet the co Owner who was fun to talk to Highly recommend! "

"Hello My complaint 130802947 outlines my complaints against Vrbo The gist of the complaint is that I did not receive the apartment, although I received a confirmation of the reservation, and I also paid a deposit for this reservation. In the complaint I ask for a refund of my deposit. I previously filed a complaint through your employee Kurt, but he stopped responding to my emails, which I am extremely unhappy with"

"The owner never replied to several texts from me throughout the day. When I arrived in Zabljak around 6:45 pmI contacted VRBO for help and they couldn't get a response either. I contacted VRBO several times and did not receive any help finding a place to stay. I had to find a place to stay for the night on my own. The whole experience was stressful and disappointing."