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"Good location and clean "

"Good"

"superior king bed room was spacious and clean - kind of refurbished condition. breakfast was average - not much choices. access to the hotel lobby from the main entrance was terrible bcoz of steep staircase - not friendly at all to senior citizens, not convenient for luggage drop off etc. overall, considered okay for short stay."

"Smooth check in and prompt response to faulty issue. Recommended but rooms are quite old. Hotel may explore some maintenance. "

"Internet disconnected intermittently throughout 14-day stay."

"Good place for solo or family traveling "

"We had already managed our expectations for this hotel in the small town of Kluang but it’s way worse. Both of the rooms were dusty especially the toilet doors and the bed headboards which looked like they hadn't been cleaned in ages. The four walls were peeling. And don't even get me started on the cockroaches! Some of the rooms didn't even have windows! Save yourself the horror and stay far away from this place."

"Highly recommended "

"The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful. "