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"Adem bey, restaurant manager, was very polite and nice to us. We appreciated for his effort to serve us. He deserves more. There is one missing of hotel, the TV on rooms, do not have internet connections and other smart tv applications application such as Netflix, Amazon Prime. When you stay at 5 star hotel, you expect this.. Rest are ok. We enjoyed during our stay"

"The employee ozgur was so nice and welcoming and this made us happy to go back for the serivice and the smile"

"Very nice hotel"

"Staff are reception desk were exceptional. One in particular, from memory her name was Sergi, or something similar. She helped me with taxi, restaurant and sites to see in Trabzon and surrounding region."