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"pool towel supply was erratic and quality of towels was very poor indeed Needs to be looked at urgently"

"Such an incredible resort, staff are soo friendly and wonderful! It has absolutely everything you could think of, we have the most amazing time here!"

"This property is old but well maintained, a good value. Very clean, in a safe neighborhood and convenient to everything in Arrecife. Staff is helpful, pleasant and friendly. "

"After a mix up with other accommodation we had to make an emergency booking on the day. So our experience of the hotel was brief. However it was also a very pleasant one. The service from the staff at check in was spot on and took very little time. The room was surprisingly large and had everything you would need. The bed was comfy and there was a bath as well as a shower which pleased the wife!! Overall we had a short but very pleasant stay, so i would recommend it."

"We just come back went with friends had a amazing time I had massage twice with Alina, she’s brilliant All the staff from reception to a cleaner and in the breakfast area, also polite and helpful "

"Lovely hotel with access to the beach. Beautiful views from the moment you walk through the entrance. Kind and helpful reception team who made me feel very welcome and relaxed. "

"Staff are friendly at all times, always happy to help, most staff are bilingual so understand English really well if you’re unable to learn Spanish. Rooms are immaculate and spacious. "

"Barcalo Royal Level was a great resort - the room was spacious, modern, clean and well equipped. THe main hotel areas are very clean and neatly laid out. The communal toilets near restaurant and pool need some repairs, but every other common area was very nice. The restaurants are so good, the amount of food was amazing and the variety was A LOT! I used the Royal Level restaurant for breakfasts as the chefs making the omelettes, pancakes, bagels, french toast, eggs were better than other restaurants. Other meals I used the bigger buffet restaurants which had more choice. I would recommend the resort it lived up to and exceeded my expectations. Some reviews I read before questions the need for Royal Level booking - but I found it near faultless. I would've liked the Olympic Pool to be included (maybe 2 bookings per trip) but I used the main pools which were really good. The cocktails and access to soft drinks & beer were really good. "

"Friendly helpful staff, easy check in and out, reliable wifi. Clean, very well presented, nice food."