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"The W Hotel was by far the best hotel we stayed at in Xi'an. The room was spacious with an amazing design and a large balcony offering fantastic views. Everything was automated and incredibly comfortable. The staff went above and beyond in every aspect of service, from arrival to departure. The breakfast was excellent, with a wide variety of food options. Unfortunately, we didn’t have time to enjoy all the facilities, but when the staff learned it was my birthday, they surprised me with a beautifully written card, fresh fruit, a delicious cake, and a thoughtful gift. I’ve never experienced such a personal touch at any other hotel!"

"Super nice hotel , stayed here multiple times a year. "

"Love this hotel very nice very clean and its a smokers paradise "

"Great location in the heart of city center right in back of a subway entrance. Staff are extremely friendly. Nice rooms with comfortable beds and free water and washer. Would definitely come back the next time I visit Xi'an!"

"Would be better if the main entrance was facing the Main Street instead of an alleyway."

"Very convenient to everything but quiet and comfortable"

"Unforgettable experience"

"Very convenient location, great breakfast, and the services is wonderful"

"This hotel went above and beyond our customer service expectations. "