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Apartments Wroclaw - Luxury Silence House

4.0 star property
Aparthotel units with kitchens, a short walk to Wroclaw Market Square

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Apartments Wroclaw - Luxury Silence House

Aerial view
Superior Apartment, 2 Bedrooms (60m2, Wierzbowa Street) | Premium bedding, individually furnished, soundproofing
Superior Apartment, 2 Bedrooms (WHITE HOUSE) | Premium bedding, individually furnished, soundproofing
Presidential Apartment (55m2) | Private kitchenette | Full-size fridge, microwave, stovetop, dishwasher
Premier Apartment, 1 Bedroom (45m2, Odrzanska Street) | In-room dining

Reviews

7.8 out of 10

Good

Popular amenities

  • Washer
    Washer
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Dryer
    Dryer

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Apartment, 1 Bedroom (IRELAND)

Superior Apartment, 1 Bedroom (IRELAND) | Premium bedding, individually furnished, soundproofing

Superior Apartment, 1 Bedroom (IRELAND)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premier Apartment, 1 Bedroom (45m2, Odrzanska Street)

Premier Apartment, 1 Bedroom (45m2, Odrzanska Street) | Living room | 55-inch LCD TV with digital channels, TV, DVD player

Premier Apartment, 1 Bedroom (45m2, Odrzanska Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Apartment (55m2)

Presidential Apartment (55m2) | Premium bedding, individually furnished, soundproofing

Presidential Apartment (55m2)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 55 sq m
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed and 4 Twin Bunk Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, individually furnished, soundproofing

Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Studio, 1 King Bed (Wierzbowa Street)

Deluxe Studio, 1 King Bed (Wierzbowa Street) | Premium bedding, individually furnished, soundproofing

Deluxe Studio, 1 King Bed (Wierzbowa Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 30 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Superior Apartment, 1 Bedroom (Sukiennice Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 3 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 1 Bedroom (Wierzbowa Street)

Exclusive Apartment, 1 Bedroom (Wierzbowa Street) | Premium bedding, individually furnished, soundproofing

Exclusive Apartment, 1 Bedroom (Wierzbowa Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms (60m2, Wierzbowa Street)

Superior Apartment, 2 Bedrooms (60m2, Wierzbowa Street) | Premium bedding, individually furnished, soundproofing

Superior Apartment, 2 Bedrooms (60m2, Wierzbowa Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 60 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms (TOSCANA)

Deluxe Apartment, 2 Bedrooms (TOSCANA) | Premium bedding, individually furnished, soundproofing

Deluxe Apartment, 2 Bedrooms (TOSCANA)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 58 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms (WHITE HOUSE)

Superior Apartment, 2 Bedrooms (WHITE HOUSE) | In-room dining

Superior Apartment, 2 Bedrooms (WHITE HOUSE)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 65 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 King Beds

Superior Studio Suite (Sukiennice Street)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 25 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Sky Tower Apartments by Michał & Piotr
Kitchen
Washer
Free WiFi
Air conditioning
10.0 out of 10, Exceptional, (149)
The price is AED 361
AED 386 total
includes taxes & fees
24 Nov - 25 Nov
Sky Tower Apartments by Michał & Piotr

About the neighborhood

Map
ul. Krawiecka 6, Wroclaw, Lower Silesian, 50-148

What's nearby

  • Wroclaw Market Square - 5 min walk
  • Wroclaw University - 6 min walk
  • Wroclaw Town Hall - 7 min walk
  • Wroclaw SPA Center - 7 min walk
  • Wroclaw Zoo - 4 min drive

Getting around

  • Wrocław Central Station - 16 min walk
  • Wroclaw (WRO-Copernicus) - 31 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪MAX Premium Burgers - ‬2 min walk
  • ‪Kuchnia Marche - ‬4 min walk
  • ‪Lulu Cafe LOUNGE - ‬3 min walk
  • ‪Vertigo Jazz Club & Restaurant - ‬3 min walk

About this property

Apartments Wroclaw - Luxury Silence House

Aparthotel units with kitchens, a short walk to Wroclaw Market Square
This smoke-free aparthotel features self parking, concierge services, and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a reception hall are onsite. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LCD TV with digital channels and a DVD player provide a bit of entertainment. Weekly housekeeping is available.
Apartments Wroclaw - Luxury Silence House offers 4 air-conditioned accommodations with washers/dryers and DVD players. These individually furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 55-inch LCD televisions come with premium digital channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Languages

English, Polish

Property amenities

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (PLN 40.00 per day; includes in/out privileges)
  • 24-hour roundtrip airport shuttle (surcharge)

Family friendly

  • Children stay free (see details)

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • Breakfast available for a fee: PLN 40 per person

Bedrooms

  • Premium bedding

Bathrooms

  • Shower
  • Towels provided
  • Bidet
  • Hair dryer
  • Free toiletries

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 55-inch LCD TV with premium channels
  • DVD player

Laundry

  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Soundproofing
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Housekeeping (weekly)
  • Iron/ironing board
  • Reception hall
  • Front desk (limited hours)

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 rooms
  • Built in 2013
  • Individually furnished

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11:30 PM
The check-in location differs from the property location; go to: [Wierzbowa 3 Street]
Guests will receive an email with special check-in instructions and an access code prior to arrival; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 300.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately PLN 40 per person
  • Self parking fee: PLN 40.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Apartments Wroclaw Luxury Silence House Apartment
Apartments Luxury Silence House Apartment
Apartments Wroclaw Luxury Silence House
Apartments Wroclaw Luxury Silence House Apartment
Apartments Luxury Silence House Apartment
Apartments Wroclaw Luxury Silence House
Apartments Luxury Silence House
Apartment Apartments Wroclaw - Luxury Silence House Wroclaw
Wroclaw Apartments Wroclaw - Luxury Silence House Apartment
Apartment Apartments Wroclaw - Luxury Silence House
Apartments Wroclaw - Luxury Silence House Wroclaw
Apartments Silence House
Apartments Wroclaw Luxury Silence House
Apartments Wroclaw - Luxury Silence House Wroclaw
Apartments Wroclaw - Luxury Silence House Aparthotel
Apartments Wroclaw - Luxury Silence House Aparthotel Wroclaw

Frequently asked questions

Is Apartments Wroclaw - Luxury Silence House pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Apartments Wroclaw - Luxury Silence House?

Self parking is available for PLN 40.00 per day.

What time is check-in at Apartments Wroclaw - Luxury Silence House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Apartments Wroclaw - Luxury Silence House?

Check-out is at 11 AM.

Does Apartments Wroclaw - Luxury Silence House provide a shuttle to the airport?

Yes, there's an airport shuttle. A per vehicle, roundtrip fee applies.

Where is Apartments Wroclaw - Luxury Silence House located?

Located in Wroclaw City Center, this aparthotel is within a 5-minute walk of Church of St Adalbert and Wroclaw Market Square. Galeria Dominikanska and St. Mary Magdalene Church are just steps away. Wrocław Central Station is 16 minutes by foot and Wroclaw Nadodrze Station is 27 minutes.

Apartments Wroclaw - Luxury Silence House Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 36 reviews" "
Rating 8 - Good. 13 out of 36 reviews" "
Rating 6 - Okay. 3 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

2/10 Terrible

stacy marie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disgraceful organisation/Waste of Time!!!!!!
Myself and my partner booked this place for a Saturday night in December for the Christmas Market. After checking out of our previous apartment on Saturday morning we headed to the address named on the booking for picking up the keys (Not the apartment address). Upon arriving to collect keys we were told that the keys were not in fact collected at this address and we should in fact walk to a THIRD address. So we walked with all our luggage to the third address which turned out to be the LUXURY SILENCE APARTMENT BUILDING. We waited half an hour for a receptionist to then be told that we were not staying in that building either and we could not collect keys there either. We were pointed in the direction of a FOURTH address!!! So we took our luggage and walked to the 4th address and thought we had succeeded when told this was THE PLACE. AFTER 2 HOURS WASTED CARRYING LUGGAGE AROUND THE CITY we had found the place. We left our luggage and went to enjoy the Christmas market for an hour before checking in. Upon returning to check in we were told that in fact WE WERE NOT staying at this place, only collecting the keys! We were given keys and told our apartment was in fact AT THE 1ST ADDRESS we had visited!! So we had wasted almost 3 hours of our Saturday due to sheer incompetence. The apartment company is a shambles, there is no logic, no common sense, no communication, you do not stay in the address as advertised, AVOID IF YOU ARE SHORT ON TIME!!!!
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfortable, good location
I recommend the property, but had problems with the check in. They were supposed to send me an email with instructions that never came. Even if sent, you have to have service while on the road. On top of that, the address in the reservation was wrong.
Stayed 1 night in Jun 2018

2/10 Terrible

armando , zurich

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible idea
The location of where you are staying is different of what the Hotel says it is. I had to pick my keys, park and stay in 3 different places. No WiFi, terrible smell at the bathroom. Extremely noisy
Stayed 1 night in Jan 2018

8/10 Good

Erin, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious apartment
Nice apartment, close to old town and a nice shopping mall. My only feedback for those booking is that you need to pick-up the key from a different location and there is no lobby reception. So, it's more like and air bnb, but a very nice one!
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay only slight issue was on check in as the reception and room is in a different building to advertised on map.
Stayed 1 night in Sep 2017

8/10 Good

Urszula

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location, small things to get improved
Really good location and staff very friendly and helpful, however the place was not very clean (used douvet and pillow inside the sofa bed storage, really dirty under the bed) and the condition was not perfect (tab at the bathroom and shower door were a bit loose) and the location was not the one that we book, apparently there are two properties under the same management, they're not far one from each other but should be better explained on the reservation. Overall the stay was good
Stayed 3 nights in Jul 2017

8/10 Good

Monique, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice apartment
it was an easy check in, once we found the place. (hotels.com has only one address of three buildings which we didn't realize until we were there. the hotel had contacted me and asked for my email but it's hard to reply in the hotels.com app when you don't have good phone access in Europe.) the room was great, but no sheets or pillows for the pullout bed. (apparently, my brother was too lazy to ask for them, so I guess it wasn't a big deal.) the beds we're comfy, room was quiet and it was an easy walk to the city center!
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017

8/10 Good

Dave, Wroclaw

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No A/C. Parking not at hotel location.
Read the fine print. The address given is where the parking garage is, NOT where the reception desk is. Additionally, they CLAIM to have air conditioning on the list of amenities. Our room did NOT have A/C. Luckily it wasn't too hot out or we would have had to leave. Otherwise, the location is PERFECT. Everything to do in Wroclaw is walking distance, rooms are brand new. Washing machine is 1/8 the size of a normal American washing machine (not an exaggeration).

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, but noisy if you like to sleep in.
Great location in the city. Everything is convenient and walkable. Staff was friendly. Booked a king bed, but it wasn't a king bed even by European standards. Room was quite large with a lot of space. Our biggest issue was the noise. The hallways aren't carpeted and every morning delivery service of breakfasts would begin around 7:45 and then cleaning would begin of the rooms so it was impossible to sleep. If you are visiting for business travel this will not impact you, but if you are not and you like to sleep in this poses a problem.

8/10 Good

GLYN

Liked: Staff & service, property conditions & facilities
Wroclaw Christmas trip.
The stay in Wroclaw is always enjoyable. Our concern was that having seen the address on Hotels.com booking service, I booked it knowing the area (ul.Krawiecka 6). On further checking the four pages of literature on booking, I then realised the check in location address was different Wierzbowa 3 St.). It was further compounded by the fact that the room details was at another location )Odszanska St/, some 15/20 minutes walk from the other two. Then we were told that we needed to bring the keys back to the check in location on booking out. Also have to leave my Credit Card details as a 500PLN bond! Not a satisfactory state of affairs. All TV channels ion Polish, not even an English one for the News! Generally the apartment was good although some old food matter was found under the sofa bed.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment
Great location very comfortable would return , have no hesitation in recommending apartments .

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Shannon, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to Rynek!
The most imortant thing to note is the hotel address on the website is not the address of the place where you're staying!! The office (and a majority of the rooms for this hotel) is located at Wierzbowa 3 (which is only about a 2 minute walk from the hotel's "address") The office staff was very friendly! The room was clean and comfortable. It was great having a full kitchen and dishwasher as well as a washing machine in the bathroom. There was some construction noise outside as they are remodeling some of the rooms but it was only loud durning the day (Ideally you should be out exploring the beautiful city during the day!) It's also important to know that this is an apartment, not a hotel, so room service only comes once/week. It was easy to keep the flat tidy with the broom and vacuum that were available. The office staff was very accommodating when we needed more towels or needed trash removed. The city center is only about a 5 minute walk from the apartment where there are a number of amazing shops and restaurants available. I would highly recommend this hotel and will be definitely be staying here again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst place ever
Worst place ever. Keys somewhere apartment somewhere. Limited office hours to collect keys and phone numbers have polish answering machine. Do yourself a favour stay away from this place

6/10 Okay

Hojun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
이 아파트에서 제공하는 연락처, 위치정보는 믿지 마세요..
체크인 안내와 호텔정보는 역대급 최악이다. 전화번호, 체크인 위치, 사진이 전혀 맞지 않았다. 심지어 바우처에 적혀있는 데스크 전화번호는 없는 팩스번호이며, 데스크 위치가 나온 주소지로 가면 그곳이 아니었다. 수많은 현지인에게 겨우겨우 물어물어 이곳을 찾아갔을때 데스크 직원의 한마디는 메세지로 이미 안내했는데 당신이 잘못한 거라고 한다. 정말 어이없다.이곳을 예약하는 사람들은 사전에 반드시 전화와 데스크 위치를 모두 확인해야만 한다. 그렇지만 아파트는 구조, 청결도도 좋았고 포근해서 매우 만족스러웠다. 기대했던 광고에 나온 사진과 다른곳에 묶게 되었다 이곳은 시내와 그리 멀지는 않지만 이면도로에 입구가 있어서 야간 출입시에는 다소 두려움을 느껴야 했다. 안내정보를 제대로 제공하세요.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Apartment im Zentrum von Breslau
Das Apartment liegt direkt im Zentrum, allerdings muss der Schlüssel ca. 1km ausserhalb abgeholt werden. Das heisst man fährt zuerst zur Reception und muss danach nochmals 1 km zum Apartment laufen. Was wir als sehr ungünstig empfanden. Insbesondere da man ja noch seine Koffer dabei hat. Für jedes Zimmer gab es ein separates WLan. Das uns abgegebene Passwort resp. Das WLan Netzwerk war in unserem Zimmer nicht verfügbar. Auf Nachfrage hies es „immer wieder probieren, irgendwann funktioniert es“. Erst als wir Abends nochmals nachfragten gab man uns dass Passwort vom bei uns im Zimmer erreichbaren Netzwerkes. Das inklusive Frühstück wurde auf das Zimmer gebracht. Dies hat aber beim ersten Tag nicht geklappt. Um dies zu melden musste man wieder bei der Receoption vorbei gehen. Nach 30 Minuten Wartezeit bis jemand kam konnten wir unsere Reklamation anbringen. Am zweiten Tag klappte es dann. Wir werden Zukünftig darauf achten, ein normales Hotel zu wählen, da wir die Reception und das Zimmer gerne nahe beieinander haben.
Stayed 2 nights in Sep 2018

6/10 Okay

Rui

Liked: Cleanliness, room comfort
Disliked: Staff & service
Não é no local da foto
Cheguei à morada indicada e no local da foto e indicam-me um prédio 200 metros mais afastado do centro onde devo fazer check-in e na realidade fico hospedado. Senti-me enganado, apesar de o apartamento ser grande e cuidado
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t care about their customers
First of all it was very confusing to find the right location. They operate in 2 buildings and we had to walk from one building to the other because in one of the buildings you check in and get the keys and in the other building there is different staff from an other company which cannot help. But our main problem was: They couldn’t let us into the room because the door lock was defect. First they tried to solve it own their own which took a lot of time. We lost the whole evening in Breslau...it was our only day there :( at the end they couldn’t unlock the door and It took us three hours to find a solution wich would be fine for both sides but the manger was very unfriendly and didn’t want to help and take the responsibility for their mistake. Same with the Co-Manager. They didn’t felt sorry at all and didn’t behave very professional to make us still satisfied. They didn’t provide compensation although it was their fault that we hasnt have a room for our only night in Breslau on a Saturday!! We felt very disappointed. The staff in the hotel itself was kind, but they couldn’t really help since it was a managers decision to make. Definitely wouldn’t recommend this place!! You don’t have a good customer service and also that you have to walk from one building to the other is very annoying. Even more that the staff in the building we should stay was not the staff from Luxury Silent House we booked through so you never could ask them anything...Luxury is a word they shouldn’t use
Stayed 1 night in Jun 2018

8/10 Good

Kang Seop

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소 이름 잘 확인.
나쁘지는 않지만 비슷한 이름의 숙소가 많아서 주의 필요함.
Stayed 6 nights in Feb 2018

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

ANDREA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Josef, Barcelona (Spain)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
Me ha encantado, está situado en pleno centro de la ciudad, está muy limpio y es amplio. No le falta detalle. Lo único que no me ha gustado es que el check-in hay que hacerlo en otra dirección.
Stayed 3 nights in Sep 2017