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"Great hotel with outstanding customer service "

"We got stuck at the elevator for about 3-5 minutes.. and the elevator does not have the push button call for us to talk to the operator. Other than that everything was great ❤️"

"Personnel were very helpful and accommodating. Polite staff."

"The hotel is in a huge complex that also includes a hospital under the control of the same owner. My wife and I were perfectly satisfied with the room, which had a balcony overlooking the parking lot and, beyond it, a cemetery. The free breakfast was fantastic, with a huge spread that included delicious vegan options for picky eaters like us. "

"Ordering dinner took a very long time. "

"Reception staff have limited English and took almost an hour to check us in as they were unable to find our booking in the system despite presenting the Expedia booking confirmation to them. Bed sheets were stained and there is a club nearby which doesn’t stop making loud music so you don’t get any sleep "

"We heard great reviews for this hotel from friends in Manado, so we booked a room for our stay. I’m giving five stars because I believe my friends. However, a volcano meant that our flight turned around 30 minutes before we were supposed to land in Manado. We couldn’t use our reservation. I wrote to Expedia and the hotel to cancel the reservation. Expedia said they couldn’t refund the money because they needed to first receive the consent of the hotel and the hotel didn’t respond the hotel responded to me but also didn’t refund the money."

"👍"

"THIS was an especially fun hotel because we were able to walk ALMOST all the way around it after a HUGE dinner which was a RAMADAN special of all you can eat! for TEN bucks! all the local foods so you could taste them and know what you were ordering next time at a redstaurant. food dishes were names in the buffet! they also had some 4 wheelers you could ride in the ajacent lot and also some cool electric go karts for $3.00 for 15 minutes and they were really FAST! crazy for electric scooters, and the guys were so nice that tended the go carts and let us take a spin around for free to make sure we would fit on them, and we were amazed that the go carts were adjustable because we are fat americans. gotta go to the buffet now!"