2/10 Terrible
Alex
Traveled with family
15 December 2024
Disliked: Staff & service
Sadly we were not given the deluxe family room we booked which was in the old part with abundance of old character features and a four poster bed. We had to pay before we were even able to get in the room. When we showed the receptionist the room image we had booked through Expedia, she said that it was not a room from their hotel. The manager then said it was but we had been upgraded to a family suite. In fact, we were given a room in the modern part with zero character that could have been in a Premier Inn. The boys bed was a cheap, small and uncomfortable sofa bed. For £425 we were shocked. No bottled water even and just mainstream tv. Nothing to like about it. The manager put the boys in another room across the other side of the hotel after we complained. Expedia denied misrepresentation and the hotel refused any money back except a discount on dinner but we were already eating out.
Alex
Stayed 1 night in Dec 2024