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"Excellent customer service "

"It was great "

"I gave the hotel five stars in terms of the rating because of an excellent staff member (Jade). She was very friendly, helpful and courteous. "

"The staff was very polite and friendly. The room was clean and comfortable and the hotel was situated in a decent location. "

":)"

"Iron doesn’t work well"

"New Haven Hotel I’ve stayed with multiple times due to surgeries at Yale. They were always helpful and very accommodating. Only one visit did I have to yell at the front desk as it was late and post operation recovery where kids were running the halls and jiggling door handles. This made me highly uncomfortable due to my inability to move quickly if needed. Other than that, I wish the hotel had food on site. There are several restaurants behind the hotel that are good but the area is a little sketchy in my opinion so I didn’t feel super safe doing so if I arrived late. The staff is helpful and friendly. While I hope to not have to come back for medical reasons, if I had to I would stay here. The staff always helped and provided accommodation requests I had to make my surgery stay easier: thank you!"

"Incredible staff and rooms! "

"Peace and quiet and the convenience of everything plus it had a Starbucks right across the street and a grocery store "