The check-in process was slower than it should be. Adjoining rooms were requested but we were given side by side rooms with no internal access. This was rectified later that evening. The compound is spacious and clean and is complimented by modern decor throughout the premises which gives a warm, welcoming, non-obtrusive feeling throughout. The main pool is fantastic but please consider a 10pm closing time, many guess did not appreciate the 7pm closing time. The meals at the main restaurant were excellent and added significant value to the all-inclusive rate. The housekeeping staff were courteous but need to do a more in-depth room cleaning. Parking is easily accessible There was a concerning incident outside the dining area involving rats. Unfortunately, there was no management personnel intervening to quell the guestsā concerns. The room service app does not function. The touch screen temperature control panel did not function properly in either room and made for a rather frustrating experience. Once set though, the operation was satisfactory. The hotel gym is good and houses a variety of equipment that should prove satisfactory for most guests. The waterpark was functional and uncrowded, which made for a great experience. In summary, a lack of management presence at the facility negatively impacts customer service. The advertised rate as of November 2024 provides excellent value in comparison to other nearby accommodations and I would certainly return on a future visit