6/10 Okay
KINIKA
21 November 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The description of the room we reserved was not what we received. After speaking with management initially, we were told our room would be switched the next day. The next day came and when we asked to have our room changed again, we were told there were no rooms available. I then asked to speak with another manager who advised there were no rooms available but she would look for another room. The next day we did receive another room however it still did not match the description of what we reserved. What we reserved was to have been a beachfront room with ocean view. I seat we were placed in a room with a view of a canal. Although the manager tried to meet our accommodation, it still wasnāt resolved. The food here is excellent. The staff, except for a nosy staff member wearing blue who tried to instigate the room reservation matter, was excellent as well. Food and drinks were very good. The property was gorgeous.
KINIKA
Stayed 4 nights in Sep 2024