2/10 Terrible
Heidi
Business traveler
1 February 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights at this hotel, and the staff was mostly friendly and cordial. The problem started just before my last night of stay when their cleaning staff completely cleaned my room as if I was checking out: they took all my clothes, toiletries, and hearing aid charger out of my room. I assumed it had been stolen and went to the front desk to let them know. The night shift had just come on, and they were able to find my hearing aid charger but nothing else. They mentioned there was a maid they suspected was the thief, and they assured me they would look into it. I asked to speak to the manager, but they said the manager wouldn't be in until 9am the next morning. When the manager arrived the next morning, I had to repeat the entire story (nobody had told her about the issue). They looked at camera footage and the cleaning schedule and figured out someone had cleaned my room even though it wasn't on the schedule. However, they couldn't locate the items removed from my room, and the maid who performed the cleaning wouldn't be in until later that day (no attempt to call maid). I had an airplane to catch, so I left my contact info. They called me later that day and claimed they found my items stuffed in an upstairs closet. They took my address and promised to mail the items the next day. Four months later, and I still haven't received my stuff. Every phone call I've made has gone unanswered. If you choose to stay here, don't leave anything in your room when you're not there.
Heidi
Stayed 3 nights in Oct 2024