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The Upper Level - A Hotel Alternative

3.0 star property
Experience a stress-free getaway by letting staff handle grocery shopping while you explore nearby CityPlace or relax on the tranquil rooftop.

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Photo gallery for The Upper Level - A Hotel Alternative

View from property
Front of property - evening/night
Interior detail
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
32-inch LED TV with satellite channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Air conditioning
  • Kitchen

Room options

Suite

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Renovated in 2013
  • City view
  • Sleeps 2

View all photos for Quadruple Room

Quadruple Room | Living area | 32-inch LED TV with satellite channels, TV

Quadruple Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Fireplace
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Full-sized refrigerator/freezer
  • City view
  • Sleeps 4

Deluxe Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Pillowtop bed
  • City view
  • Sleeps 2

View all photos for Classic Room

Classic Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Classic Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Blackout drapes/curtains
  • City view
  • Sleeps 2

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About the neighborhood

Map
1011 N. Dixie Highway, West Palm Beach, FL, 33401

What's nearby

  • Clematis Street - 11 min walk - 1.0 km
  • CityPlace - 19 min walk - 1.6 km
  • Palm Beach County Convention Center - 3 min drive - 2.4 km
  • Kravis Center For The Performing Arts - 3 min drive - 2.6 km
  • Port of Palm Beach - 9 min drive - 5.9 km

Getting around

  • Brightline West Palm Beach Station - 16 min walk
  • Palm Beach Intl. Airport (PBI) - 10 min drive

Restaurants

  • ‪Hook Fish & Chicken - ‬16 min walk
  • ‪Pescatore Ristorante - ‬8 min walk
  • ‪Elisabetta's Ristorante - ‬14 min walk
  • ‪Queen of Sheeba - ‬18 min walk
  • ‪Duffy's Sports Grill - ‬14 min walk

About this property

The Upper Level - A Hotel Alternative

Family-friendly guesthouse near Clematis Street
CityPlace is located near The Upper Level - A Hotel Alternative, which provides a free grocery shopping service, a terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks at this guesthouse include:
  • Free self parking
  • Extended parking, express check-out, and express check-in
  • Babysitting (surcharge), multilingual staff, and concierge services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Childcare services and free infant beds
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and showers
  • 32-inch LED TVs with premium channels
  • Balconies or patios, communal kitchens, and full-sized refrigerators/freezers

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site
  • Free offsite parking

Food and drink

  • Coffee/tea in common area(s)

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Full-sized refrigerator
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

Accessibility

  • This property does not have elevators

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom (not in room)
  • Shower

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Microwave (on request)
  • Minibar
  • Refrigerator
  • Shared kitchen access
  • Stovetop

Outdoor space

  • Balcony or patio

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Turndown service

Policies

Check-in

Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 3 PM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Upper Level Hotel Alternative West Palm Beach
Upper Level Hotel Alternative
Upper Level Alternative West Palm Beach
Upper Level Alternative
The Upper Level A Hotel Alternative
Upper Level Alternative West
The Upper Level A Alternative
The Upper Level - A Hotel Alternative Guesthouse
The Upper Level - A Hotel Alternative West Palm Beach
The Upper Level - A Hotel Alternative Guesthouse West Palm Beach

Frequently asked questions

Is The Upper Level - A Hotel Alternative pet-friendly?

Yes, pets are allowed at this property.

How much is parking at The Upper Level - A Hotel Alternative?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Upper Level - A Hotel Alternative?

Check-in end time: anytime.

What time is check-out at The Upper Level - A Hotel Alternative?

Check-out is at 3 PM.

Where is The Upper Level - A Hotel Alternative located?

This family-friendly West Palm Beach guesthouse is located near the airport, within 1 mi (2 km) of Clematis Street and CityPlace. Northwood Village and Esplanade Worth Avenue Shopping Center are also within 1 mi (2 km). Brightline West Palm Beach Station is 16 minutes by foot and West Palm Beach Station is 22 minutes.

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The Upper Level - A Hotel Alternative Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 98 reviews
Rating 8 - Good. 30 out of 98 reviews
Rating 6 - Okay. 9 out of 98 reviews
Rating 4 - Poor. 3 out of 98 reviews
Rating 2 - Terrible. 8 out of 98 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nett eingerichtete Unterkunft in abgelegener Lage
Es war uns zuvor nicht bewusst, dass wir ein Zimmer ohne eigenes Badezimmer gebucht hatten - aber da wir nur eine Nacht da waren, war es ok. Das Zimmer war sehr sauber und schön eingerichtet, wenn auch sehr klein. Die Besitzerin war sehr sehr freundlich, hat uns viele Auskünfte gegeben (haben sie gefragt, wo wir am besten Beachvolleyball spielen können - sie hat uns gleich was rausgesucht) Es ist etwas schwierig zu finden und da wir über den Hintereingang gekommen sind, mussten wir erst mal eine sehr steile Stiege hochgehen (da wir 3 Wochen in USA waren, hatten wir einiges an Gepäck mit).
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel gibt es nicht mehr!!!
Vor Ort war kein Hotel mehr vorzufinden! Auch per Telefon war niemand zu erreichen.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Linda, Boston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Room comfort
Be Careful, No Bathroom inside the Room
It's in the description remember to look. Good hotel, not so good neighbourhood...
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

curtis, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your typical hotel.
I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

nicholas, wpb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the new gold standard in lodging
This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Joseph, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just awesome
outstanding service and fantastic place with great comfort.
This review was submitted before 2018 and has not been verified.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Markus, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Clematis Street
Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The stay was great the staff is every nice and very helpful.I wish the bathrooms was in the rooms tho. I love that anyone can't walk in. It's very private.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Cheriese, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Word: FANTASTIC!
I had an AMAZING time! The staff is wonderful and attentive! If you're down to trying new things like I am, you will love this place. Completely undetectable to the outside world, it's a nice place to hide out and get away. I was so pleased with my time there and I can't wait to go back!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
My girl friend likes this hotel. For me, it is more guest-friendly and relaxing than hotel, and cleaner than hostels.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Von der Lage und dem äußeren Erscheinungsbild sollte man sich nicht abschrecken lassen. Das Hotel ist im Inneren wunderschön und liebevoll eingerichtet, die Mitarbeiter außerordentlich nett.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
It was a great stay.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
surprised.
Outside front view should be shown. Place looks unsafe.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome solo getaway!
Had a wonderful stay at the Upper Level. The employees were super friendly and helpful. I would definitely stay again!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

John, Winter Springs, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
favorite place to stay
I had the Bridge room. The only room with its own bathroom. It was extravagant! Driving up, you won't know how beautiful this place is until you get inside. It's modern, fresh, quiet and shows off its artful decorations. The hosts are fantastic and professional. They welcome you the top of the staircase whenever you come in. I felt very special
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Ned, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They're homeless
If you like homeless people in the parking lot and doorway and air conditioning that does not work, then this is the place for you. This place is more half way house than hotel. Please don't go here.
This review was submitted before 2018 and has not been verified.

8/10 Good

Gaelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad!
front desk personal were great!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Terry, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and Friendly Stay
Not a hotel for everyone...but that is what I liked about it. Many would drive up to it, take one look at the area it is in and the unusual location, and keep on driving...that would be a mistake. If you like a quaint type place, don't mind that your room might not have a bathroom, this will probably be a most memorable experience. A friendlier staff I have never run across in all my travels. This will definitely be a place I will return to.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort