4/10 Poor
Kayla B.
17 February 2024
Disliked: Cleanliness
Listing inaccurate, house was filthy
Only positive: location great. Right near grocery store & close to Sundance Lodge.
First time I've had a VRBO with such misleading photos. When we received Vacasa arrival text asking how our house was with cleanliness and did we need anything we didn't get a response from anyone local for 3 days. Listing photos show massive piles of firewood out front, so we didn't buy any to bring. We got 5 pieces of wet pine wood in a trash bag that wouldn't burn and was too long for stoves- axes provided were broken. We immediately reported this. We reported house was filthy and other than clean bed linens the floors looked like housekeeping had been sweeping all dirt under the beds and couches for months. Within a few minutes of arrival we found our dog chewing bubble gum-chewed gum on doorway. Cobwebs and dust virtually everywhere. Bathroom floor upstairs was brown with dark hair/missing tiles with gross buildup. Toilet covered in hair. Bathroom heater cover laying on floor. Urine stains on rug. Heaters provided when plugged in trip the breakers and the lights go out upstairs. Listing photos show a light airy space - very dark, minimal lighting. Driveway solid sheet of ice, we had a fall of a senior citizen. Driveway so bad our F250 with new tires and ebrake set slid down driveway 20 to 50 feet TWICE. Customer service didn't tell correct people- no one checked in with us until day 3. Finally got driveway sanded day 3. Local Vacasa guy was kind and apologetic. DEEP CLEAN needed.
Kayla B.
Stayed 7 nights in Feb 2024