2/10 Terrible
Maggie W.
15 August 2024
Liked: Cleanliness
***Warning***ONLY contact through VRBO
The property itself was good. After arriving there was a sign that stated to only contact through email, WhatsApp and iMessage. The fridge was not keeping our food cold, I got violently sick for a day and a half of our trip after eating the food from the fridge.
I contacted through the avenues listed above. I was happy to let it go, it was a fluke thing, it happens. The property manager showed up unannounced looked at the fridge and then sent someone over to fix it. We were not there when he arrived. We got a text saying our children had unprogrammed the fridge?? But the fridge said it was 34 degrees. So we bought more food and moved on. Then it got hot again, we purchased a thermometer. The fridge was consistently 50 degrees.
We contact again, they tell use for 24hours they will send someone. Then at the very end of the day say oh wait it has a warranty we can’t send the repair guy or it would void the warranty. By this point we are leaving the next day, they say we will make this right we realize you lost a lot of money and were never able to eat the food and had to eat out every meal. Again I took them at there word. Catch is, which they know, you don’t have much action you can take with VrBO if you don’t communicate through the app only. And you don’t have much that can be done if they bait you until the end of your stay. VRBO got involved and the owner offered $50 for wasted food and being sick. VrBO cant help much because it wasn’t in the app.
Maggie W.
Stayed 7 nights in Aug 2024