The stay at Shangri-La was very pleasant and a great experience. The communication was pleasant and smooth at all times I stayed in the Hibiscus room which had great access to the pool and Jacuzzi. Very clean and quiet. Rose was terrific to work with. I needed to stay a couple of extra days and she was very willing to accommodate my schedule. Visiting a new country can be daunting, but Rose provided guidance and great suggestions. I appreciated the complementary beach chairs, snorkels, fins and mask to use as we visited the various beaches. Great place!! I will be back!