6/10 Okay
Katherine M.
3 December 2024
Liked: Cleanliness
Lovely Property Marred by Poor Property Management
The house itself was excellent, warm with lovely views over Wellington Harbour. The beds were comfortable - though several pillows are of foam rubber.
BUT there were quite a few irritating problems that Bachcare & the Property Manager were loath to fix (& didn't). Bedroom drawers had rubbish in them, a couple of greasy cooking pans had to be scrubbed before they could be used, & despite a note instructing us to empty the drier lint tray after each cycle we found it was full on our arrival The 'official' internet didn't work; after 2 hours of trying we managed to set up a random, non secure one - bit dodgy. TV only worked if internet connected & not all TV channels advertised are actually available. One toilet bowl had a serious leak & the other a VERY wobbly seat. There was no plug for kitchen sink & no dishwasher tablets for dishwasher. Cutlery, crockery, cooking utensils, cooking & serving vessels absolute minimum. Almost half the glasses and the only jug were cracked or chipped and one of the saucepans had no handle. Where basic items were provided they were the bare minimum too e.g 2 teaspoons of coffee, a couple of shakes of salt. Likewise there were no spare towels which made coping with leaking toilet bowl challenging. The only thing in abundance was toilet paper and tea towels.
As we were vacating the owner's friend arrived & he indicated he would try to get the Property Manager to rectify these issues so the next people may have less stressful stay.
Katherine M.
Stayed 4 nights in Nov 2024