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"Very nice property and staff at reception and housekeeping is very friendly. Staff provided a wheelchair (post surgery) and the property was easy enough to navigate. The only downside, I am sorry to say, is the breakfast. On a Saturday morning it was chaotic with everything from bread to cold cuts and plain cheeses being gone. You had to ask for coffee mugs. Got one. Had to ask for a second. Had to ask for coffee again. Had to ask for knives (which were not available anywhere). After 20 min...

"We came to Trier for the Christmas market and to visit the Roman sites. The hotel was ideally placed for both. There's no restaurant but the hotel buffet breakfast was excellent and catered well for a gluten intolerance. There are plenty of restaurants nearby. Parking in the underground carpark was fine if a little tight to navigate in a bigger car. The staff were excellent and helpful. They spoke perfect English but humoured our schoolboy German! All round good."

"Don’t take my rankings for this hotel meaning it is bad. But we have been in Germany for over two weeks and have stayed at 6 other hotels, and this was the one that just didn’t meet the same standards. It is in a great area and the room was pretty clean, but they do need a good amount of maintenance. The coat rack fell out of the wall, there was a missing magnifying mirror in the bathroom (just a post coming out of the wall with nothing attached). I was hoping for better for the price and the...

"Really nice, quirky hotel. Polar bear theme is really cool. Room design is fun and very spacious room. Comfortable. "

"Awesome place, great breakfast. Beautiful area. The playground is fantastic and has a zip line. There is a rail connected right to the property. This is a can't miss for nature lovers and a great home base for exploring the Rhineland palatine area"

"Great hotel within amazing walking places i would also recommended the restaurant Olivia across the street. Robert "

"The room is very fine: clean, quiet, spacious, comfortable. However, there isn't a single drinking glass in the whole room and that is very inconvenient."

"Disappointed that the extra bed was not ready for us despite reception knowing that it was a room for 2 adults and a child at check in we had to go back to reception to get a child’s bed. The hotel says that children stay free, but that was not our experience as my friend had the room next door and she paid less using the same booking platform and we booked at the same time. "

"Loved the balcony, service was excellent. Very close to great hiking in Berdorf."

"Nice and clean"

"It is situated directly in the small old little town of Alken near Koblenz, directly next to Mosel river"

"Perfect location for Nürburgring Lovely breakfast buffet Comfortable accommodation Wondering staff"