The owners were quick to respond when needed. The house was clean as far as countera, floors,etc. Nicely updated, nice beds. However, things I wish I knew before... this is 55 minutes outside of the city. Not an easy drive either, so if you are here to be in Charlotte, maybe consider this. This house is in the woods, back woods, lots and lots of bugs and spiders. House was clean, however no measures to keep bugs out. Killed numerous daily, spider eggs/baby spiders. My kiddos were eaten alive during the night. There is also a well and septic tank, not for me, again things I wish I knew before hand and would not have chosen this place.