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del Lago Resort & Casino

4.0 star property
Where excitement meets serenity: indulge in spa treatments or test your luck at the slots.

Choose dates to view prices

Photo gallery for del Lago Resort & Casino

Property entrance
Couples treatment rooms, sauna, steam room, body treatments
Casino
Lobby sitting area
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly
The current price is AED 426
AED 473 total
includes taxes & fees
4 Feb - 5 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Refrigerator

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Refrigerator

Premium Room, 1 King Bed, Refrigerator | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed, Refrigerator

Room service - dining

Junior Studio Suite, 1 King Bed, Refrigerator

Highlights

Separate sitting area
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Hair dryer
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, 2 Bathrooms

Deluxe Suite, 1 Bedroom, 2 Bathrooms | Living room | Flat-screen TV

Deluxe Suite, 1 Bedroom, 2 Bathrooms

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Hair dryer
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Lux Hotel & Conference Center, Ascend Hotel Collection

Pool
Breakfast included
Pet friendly
Kids pool
8.4 out of 10, Very Good, 282 reviews
The price is AED 259
AED 288 total
includes taxes & fees
4 Mar - 5 Mar
The Lux Hotel & Conference Center, Ascend Hotel Collection

About the neighborhood

Map
1133 Route 414, Waterloo, NY, 13165

What's nearby

  • del Lago Resort & Casino - 1 min walk
  • Montezuma Winery - 8 min drive
  • It's A Wonderful Life Museum - 9 min drive
  • Montezuma National Wildlife Refuge - 10 min drive
  • Waterloo Premium Outlets - 13 min drive

Restaurants

  • ‪Subway - ‬7 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪DraftKings Sportsbook - ‬6 min walk
  • ‪Lizards Tailgaters Lounge - ‬9 min drive
  • ‪Connie's Diner - ‬7 min drive

About this property

del Lago Resort & Casino

Upscale hotel near It's A Wonderful Life Museum
Located close to Waterloo Premium Outlets and Montezuma Winery, del Lago Resort & Casino provides a casino, a nightclub, and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as 66 casino gaming tables and 1700 slot machines. Treat yourself to a manicure/pedicure, a hot stone massage, or a body scrub at Spa del Lago, the onsite spa. Be sure to enjoy a meal at the 7 on-site restaurants, including breakfast, brunch, lunch, and dinner. Stay connected with in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a garden and a hair salon.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • ATM/banking services, a front-desk safe, and smoke-free premises
  • A porter/bellhop, multilingual staff, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 205 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 12.00 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Vine Bar & Grill
  • Portico By Fabio Viviani
  • Farmers Market Buffet
  • Sociale
  • Food Court

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Nightclub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 14 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair accessible (may have limitations)

More

  • 66 casino gaming tables
  • 1700 casino slot machines
  • Casino
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 100.00 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lago Resort Casino Waterloo
Lago Resort Casino
Lago Casino Waterloo
Lago Casino
del Lago Resort & Casino Hotel
del Lago Resort & Casino Waterloo
del Lago Resort & Casino Hotel Waterloo

Frequently asked questions

Is del Lago Resort & Casino pet-friendly?

Yes, dogs are allowed at this property.

What time is check-in at del Lago Resort & Casino?

Check-in start time: 4 PM; Check-in end time: 3:30 AM.

What time is check-out at del Lago Resort & Casino?

Check-out is at 11 AM.

Does del Lago Resort & Casino provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 100.00 per vehicle applies.

Where is del Lago Resort & Casino located?

Situated in Waterloo, this spa hotel is within 9 mi (15 km) of Montezuma Winery, National Memorial Day Museum, and Women's Rights National Historical Park. Lake Hiddenwood State Park and Montezuma National Wildlife Refuge are also within 9 mi (15 km).

del Lago Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 931 out of 1354 reviews
Rating 8 - Good. 263 out of 1354 reviews
Rating 6 - Okay. 81 out of 1354 reviews
Rating 4 - Poor. 57 out of 1354 reviews
Rating 2 - Terrible. 22 out of 1354 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Sheila

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I've stayed there previously and the bed was a king. This stay the bed was much smaller and when I called the front desk the manager was rude.
Stayed 1 night in Jan 2025

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was just as pictured. The sheets were soft/great quality and the bed was comfortable. There was nothing to complain about expect that the bathroom doesn’t have vent fans.
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms at an affordable price! Highly recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was the casino was closed due to a system error.
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.Food quality could be alittle better.
Stayed 2 nights in Jan 2025

4/10 Poor

C.

Traveled with partner
Disliked: Amenities, property conditions & facilities
The furniture in our room was all scratched up making the room feeling dated. Woke up in the morning to take a shower and there was no hot water. When we checked out the front desk person said oh there is no hot water at all in the hotel. No compensation was offered at all for the inconvenience. Will think twice before staying there again.
Stayed 1 night in Jan 2025

4/10 Poor

Dorothy

Traveled with family
Disliked: Staff & service, property conditions & facilities
The property and casino were average. The room was nice. However the shower turned ice cold on my husband and I was not able to shower. When I said this to the front desk at check out they smiled and said you are all checked out. I will not be visiting this casino or hotel again. You could at least acknowledge there is a hot water issue.
Stayed 1 night in Jan 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2025

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, comfortable rooms, good food
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern room.
Stayed 1 night in Dec 2024

4/10 Poor

Charice

Disliked: Cleanliness
Low rating and cleanliness score based on our room only... soiled linens. Dried blood on comforter and sheets that wasnt noticed until the morning because we got to the room late. Showed someone in housekeeping in the morning when we noticed and was told "it happens". Disgusting. Called front desk and was told to ask for the manager upon check out which i did and was told to send photos via email. I sent an email right away to the person i spoke with (initials LC). No reply. Sent another email 2 weeks later and again no reply. Casino great! Very disappointed in the lack of reply from managent.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star stay as usual
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay. My friend and I got a room for a mom’s night out. It was quiet, yet was plenty of stuff to do for fun. We were able to check in early and just overall had a great stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Staff is excellent
Stayed 1 night in Jan 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not many hotels in the area. We came to the casino to watch a concert. Price was very high but the room was very nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Starlet, Eustis

Stayed 1 night in Jan 2025

10/10 Excellent

Rita, South Amboy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean
Stayed 1 night in Dec 2024

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy on a Friday nite
Stayed 1 night in Jan 2025