2/10 Terrible
Ken
24 May 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall bad experience
Our experience with room 8239 was all around not good. The photos on the web site are either very old or doctored. The carpet is very stained. The clock on the wall doesn’t work. There are a few pictures hanging, but there are now screws on the wall where the mirror and a few pictures once hung. Do not rent this room if you have small kids – many dangling extension cords in the bedroom = choking hazard. The kitchen is fine. There is no front desk assistance and no maid service. Maid service is $50 extra. Furniture is beat up. The place looks like it has not been maintained or deep cleaned in years. Front desk staff are for the apartment building, not for short term rentals. They offer no assistance. Overall I felt I was ripped off as this room was not accurately represented. I regret not taking photos as I am disputing my credit card charges. Lastly, when you arrive, you have to call the number on your reservation and wait about 30 minutes for someone to bring the key to the room, a long time when you have been travelling for 12+ hours. We will no longer use Hotels.com as this room has not been vetted and they are no help.
Ken
Stayed 5 nights in May 2018