2/10 Terrible
Alia
16 January 2022
Worst booking experience ever! Worst!!!!!!
I was never able to check in to this hotel and I was supposed to be refunded a portion of my stay. I am now going to have to dispute with my bank for the charge and I am going to write hotels.com corporate over this situation. When I got to the hotel I booked there was no room for me. After a two hour almost back and forth I was moved to a new hotel and promised a refund which I still have not received. The next day I called back to confirm everything was taken care of and got some of the worst customer service every! I am very unhappy with my stay and let me add I had a new baby with me! This was the worst experience every
Alia
Stayed 3 nights in Jan 2022