6/10 Okay
Andrew
Traveled with family
28 December 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Azura suffers from not knowing what they want to be. A new and excellent property, our stay waffed with the smell of fresh paint and sun dappled palm fronds. Unfortunately the desire to sell condos vs focusing on being a hotel allows for a a wide range of details that add up to an odd experience. Its petty....but the well appointed room lacked a smart tv. Of the multiple pools, none include a hot tub. The single heated pool was in the most uncomfortable area to relax as it was the entrance to the restaurant. For some reason, as is the style these days, the single bath in the room was only equipted with GLASS DOOR. i love my wife but really. The restaurant, SERF, is a perfectly fine experience, but the staff is still inexperienced and had apparently been told to be sure that all must have a reservation for any points of the day. That the restaurant was empty did not stop the on slaught of fiddling with flatware and napkins, the head man scolding a subordinate becsue there were spoons on the table for lunch service! If azura is hoping for a 5 star experience they need to commit to either selling properties or focusing on a resort. Until then theyre just the pretty girl with a great view and no substance to go the distance.
Andrew
Stayed 4 nights in Dec 2024