2/10 Terrible
Rachel, London, UK
28 Nov, 2018
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The reviews about this place are very misleading. We booked a twin room with private bathroom. The room was freezing cold on arrival, there was nothing but 2 beds in there with one of the mattresses being in extremely bad condition, you could see the whole thing sagging through the metal bed frame (and feel that through the night!). We had to ask for towels and bed sheets, these were provided promptly but of very poor quality with holes in the sheets. One of the bedspreads was damp also. The water in the bathroom was ice cold both in the evening and morning and there was hardly any water coming out of the tap. We stayed one night because it was late and we didn't want to look for a new place in the middle of the night. After an extremely uncomfortable night we decided to leave. The staff tried to help and provided us with an ancient heater that took the worst of the chill off the room but that didn't make the room less disgusting and horrible. Also although they helped when we saw them it wasn't always easy to find someone to help, when we left the next day we waited at reception but no-one was about, so we just left the keys on the desk. The room needs deep cleaning and completely new furniture. Maybe we were unlucky and there are better rooms available but wouldn't recommend this to anyone, we easily found a better place for just a few more dinar.
Rachel
Stayed 3 nights in Nov 2018