2/10 Terrible
andrew
12 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Petra luxery moon hotel was actually closed and I never set foot in the booked hotel. I was sent to a "sister" hotel the Petra Moon, lower standard and shared ownership with the Petra luxery hotel. The Petra moon had no spa and different standards than the luxery hotel. The petra moon had no idea i was coming and communication was very poor by Petra Luxery moon. The petra front desk and manager attempted to resolve the issue, and provided a room, and were very polite. however I had booked the hotel luxery with a spa knowing i would be walking 20kms around petra and wanted to relax aching muscles afterwards. The dishonest Petra moon hotel was still advertising next day and subsequent days as open as normal and taking peoples money. Dishonest practice. I overpaid for the hotel I ended up in. The Petra Moon staff were very helpful, The Petra luxery Moon hotel, i never met apart from a doorman who chased me down to the other hotel. saying everything same same. DO not Trust the Petra Luxery moon hotel. scammer.
andrew
Stayed 1 night in Jan 2025