2/10 Terrible
Verified traveler
2 Jan, 2019
Disliked: Staff & service
This was by far the worst experience I’ve had!!! I booked many hotels and had no issues but this hotel was the most frustrating.
The train was delayed so we missed our connection. Check in closes at 10pm. I emailed and also text the hotel that I would arrive on time but right around 9:45. I arrived at 9:45 but they closed. I called and the lady answered. I told her we are down stairs and she would not let us in. She said Check in closes at 9 and I said the website said 10. She was awake and we had nowhere else to go. I asked her to let us in since we already had booking. She hung up on me. I called many other times but did not answer and left us stranded. Had to walk around for over an hour looking for another hotel.
Terrible service. Just really awful thing she did. I would not recommend this hotel period!!!
Verified traveler
Stayed 1 night in Dec 2018