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"I arrived at the hotel and it was all locked up no night staff and no one answered the phone therefore i wasn't able to gain access to a room i had booked and paid for. "

"Donot stay here. This is not a hotel, We arrived at the door where there is a hand painted name sign and waited, knocked eventually another guest arrived who phoned and after about 30 minutes a man came out and we were asked to wait. The man then came back we asked to see the room it was through a work site and up two very steep staircases, almost ladders. We are a middle aged couple with two large heavy suitcases and various other bags it would have been impossible to get our bags up to the...