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Gran Hotel Diligencias

4.0 star property
Hotel with a full-service spa, steps from Veracruz Cathedral

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Hotel Diligencias

Outdoor pool
View from property
View from room
Superior Suite | Premium bedding, down comforters, in-room safe, desk
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Gym
The price is AED 128
AED 151 total
includes taxes & fees
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Suite

Superior Suite | Premium bedding, down comforters, in-room safe, desk

Superior Suite

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AED 252
AED 298 total
includes taxes & fees
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About the neighborhood

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • Zócalo - 1 min walk
  • Veracruz Cathedral - 1 min walk
  • Veracruz Harbour - 4 min walk
  • Carranza Lighthouse - 8 min walk
  • San Juan de Ulua Castle - 11 min drive

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 26 min drive

Restaurants

  • ‪Bar Prendes - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Gran Cafe del Portal - ‬1 min walk
  • ‪Restaurant Bar Prendes - ‬1 min walk
  • ‪Restaurante Bar Regis - ‬2 min walk

About this property

Gran Hotel Diligencias

Upscale hotel near Veracruz Cathedral
Located close to Flea Market and City Museum, Gran Hotel Diligencias provides a terrace, dry cleaning/laundry services, and car rentals on site. Treat yourself to a Swedish massage, a body treatment, or a facial at SPA TRIDOSHA, the onsite spa. The on-site Spanish cuisine restaurant, Mariscos Villarica, serves lunch. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), a porter/bellhop, and luggage storage
  • Tour/ticket assistance, meeting rooms, and smoke-free premises
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 121 rooms feature comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Swedish
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Does Gran Hotel Diligencias have a pool?

Yes, this property has an outdoor pool.

Is Gran Hotel Diligencias pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gran Hotel Diligencias?

Self parking and valet parking are free at this property.

What time is check-in at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Gran Hotel Diligencias?

Check-out is at 1 PM.

Does Gran Hotel Diligencias provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Gran Hotel Diligencias located?

Located in Malecon, this spa hotel is within a 5-minute walk of Veracruz Cathedral, Veracruz Harbour, and Flea Market. City Museum and Carranza Lighthouse are also within 10 minutes. Veracruz Central Station is 8 minutes by foot.

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1005 reviews" "
Rating 8 - Good. 250 out of 1005 reviews" "
Rating 6 - Okay. 116 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 38 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Constantino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant has a great buffet! A nice bar with live music every weekend! Great location!
Stayed 6 nights in Jan 2025

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very close to the historic district, the square in front of the hotel is a local hub for live music and dancing
Stayed 1 night in Jan 2025

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

2/10 Terrible

Angeles Rodriguez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many places to eat and shop.
Stayed 1 night in Jan 2025

10/10 Excellent

michael

Stayed 1 night in Dec 2024

10/10 Excellent

Carl

Stayed 2 nights in Dec 2024

10/10 Excellent

Carl

Liked: Staff & service, property conditions & facilities
Great service, convenient.
Stayed 1 night in Dec 2024

6/10 Okay

Teresa

Traveled with family
Disliked: Staff & service, property conditions & facilities
May be long time ago was very elegant, actually the entrance/lobby it’s very nice. But the rest of the hotel looks very old and deteriorated. Very sad to see how can they let go something so nice and elegant into something so ugly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia fue maravillosa, las habitaciones, las amenidades y el personal es para destacarse, se nota que si es un hotel antiguo y tiene sus detallitos pero nada que afecte la comodidad del hotel, eso sí, aunque en general toda la habitación estaba limpia, la rejilla del aire acondicionado estaba sucia, ese punto al parecer olvidan limpiarlo, por lo mismo no lo usamos pero no nos hizo falta porque el clima estaba agradable
Stayed 4 nights in Nov 2024

10/10 Excellent

sonia

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the place. Staff was amazing.
Stayed 4 nights in Dec 2024

6/10 Okay

Patricia E

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel needs updating; some parts are lovely, others need revamping. Our room itself was lovely. On three sides of the hotel, the streets were under massive construction so it was very noisy and at times unsafe: open manholes nearby difficult to manuever around at times. That would have been helpful to know ahead of time. Housekeeping staff were lovely & helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and there is a lot activities around the area, hotel excellent service very nice people
Stayed 5 nights in Nov 2024

8/10 Good

Adam

Liked: Staff & service
Stayed 5 nights in Nov 2024

6/10 Okay

Nancy

Location is great but construction out side road will go on for a while
Stayed 2 nights in Nov 2024

6/10 Okay

Raymond

Business traveler
The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.
Stayed 8 nights in Oct 2024

4/10 Poor

ALBERTO

Old the gym doesn't work
Stayed 1 night in Oct 2024

2/10 Terrible

Katharine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold, stains, draw a finger through the dust
I am urging hotels.com to remove this property from their site. This "4-star hotel" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The "airport shuttle" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.
Writing a line through the dust on my mirror
Black mold on the curtains
Black mold on the ceiling
Writing a line in the dust on the hairdryer
Stayed 1 night in Oct 2024

8/10 Good

Leticia B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está en muy buena área, la música está toda la noche asta las 3am el hotel si huele a mucha humedad, y no proveen las botellas de agua.
Stayed 7 nights in Oct 2024

6/10 Okay

Felix

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Noise A/C and toilet seat lid broken never fixed after complaint about it. Bed mattress real stif. Room and hotel very nice. Personel well customer friendly. Hotel is in needed of TLC
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.
Stayed 2 nights in Sep 2024

2/10 Terrible

Maritza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Liliana

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2024