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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property
Family fun on the beach, with outdoor pool, near Chachalacas Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Couples treatment rooms, sauna, spa tub, steam room, body treatments
On the beach, beach umbrellas, beach towels, beach massages
Junior Suite, Garden View | Garden view
Deluxe Double Room Single Use | View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Gym
  • Room service
The price is AED 337
AED 397 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace, blackout drapes

Grand Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Double Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 48 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Premium Suite

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Senior Suite

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room Single Use

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

In-room safe, individually furnished, laptop workspace, blackout drapes

Elite Suite

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe

In-room safe, individually furnished, laptop workspace, blackout drapes

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666

What's nearby

  • Chachalacas Beach - 18 min walk
  • Chachalacas Dunes - 22 min drive
  • Veracruz Harbour - 38 min drive
  • Veracruz Aquarium - 41 min drive
  • Playa Juan Ángel - 45 min drive

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 42 min drive

Restaurants

  • ‪El manglar - ‬3 min walk
  • ‪Restaurante Juanita's - ‬20 min walk
  • ‪Higuera Blanca Restaurante - ‬13 min drive
  • ‪Déjà Vu - ‬13 min drive
  • ‪Asadero los Comales - ‬13 min drive

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

Family-friendly resort near Chachalacas Beach
Located close to Chachalacas Dunes, Artisan Family Hotels And Resorts Playa Esmeralda provides a marina, a nightclub, and a swim-up bar. This resort is a great place to bask in the sun with a beachfront location, beach massages, and beach volleyball. Treat yourself to a manicure/pedicure, hydrotherapy, or a massage at Wellness Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Mexican cuisine. Enjoy the gym, as well as activities like water skiing. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a grocery/convenience store.
Additional perks include:
  • An indoor pool and an outdoor pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and beach umbrellas
  • Beach towels, a banquet hall, and an elevator
  • A ballroom, 1 meeting room, and multilingual staff
Room features
All 50 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch HDTVs with digital channels and DVD players
  • Free infant beds, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Free offsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 65-200 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Access to nearby outdoor pool
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Private picnics
  • Water skiing

Family friendly

  • Access to nearby outdoor pool
  • Arcade/game room
  • DVD player
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2153 square feet of space)
  • Meeting room

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina onsite
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch LCD TV
  • Digital channels
  • DVD player

More

  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

Does Artisan Family Hotels And Resorts Playa Esmeralda have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Artisan Family Hotels And Resorts Playa Esmeralda pet-friendly?

No, pets are not allowed at this property.

How much is parking at Artisan Family Hotels And Resorts Playa Esmeralda?

There is free parking nearby.

What time is check-in at Artisan Family Hotels And Resorts Playa Esmeralda?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Artisan Family Hotels And Resorts Playa Esmeralda?

Check-out is at noon.

Where is Artisan Family Hotels And Resorts Playa Esmeralda located?

Nestled on the beach, this Úrsulo Galván resort is in a regional park, 0.9 mi (1.5 km) from Chachalacas Beach, and within 32 mi (52 km) of Chachalacas Dunes and Zócalo. Veracruz Harbour and Malecón de Veracruz are also within 32 mi (52 km).

Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 223 out of 551 reviews" "
Rating 8 - Good. 177 out of 551 reviews" "
Rating 6 - Okay. 74 out of 551 reviews" "
Rating 4 - Poor. 46 out of 551 reviews" "
Rating 2 - Terrible. 31 out of 551 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024

8/10 Good

roman

Traveled with family
Stayed 2 nights in Aug 2024

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia!!!
El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad. El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Lame operations, decent location
The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024

2/10 Terrible

Davis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024

8/10 Good

marisol

Stayed 1 night in Apr 2024

8/10 Good

adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dulce María

Stayed 3 nights in Mar 2024

8/10 Good

RAFAEL

Stayed 1 night in Mar 2024

4/10 Poor

Patricia, Hacienda heights

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024

4/10 Poor

adan

Stayed 3 nights in Dec 2023

8/10 Good

Samantha

Stayed 1 night in Dec 2023

10/10 Excellent

Isaul

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Traveled with family
Stayed 1 night in Oct 2023

6/10 Okay

Erick

Stayed 3 nights in Sep 2023

4/10 Poor

ANTONIO

Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Juan Manuel

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Eugenia

Stayed 3 nights in Aug 2023

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Los camastros deben de están en otra zona… al estar en pasto genera lodo y ensucian la alberca (quizás colocar concreto o madera). Debe de existir un lugar para salidas y llegadas de lancheros ya que pueden golpear a las personas en el mar.
Stayed 3 nights in Aug 2023

6/10 Okay

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Stayed 1 night in Jul 2023

8/10 Good

silvia gabriela

Stayed 1 night in Jul 2023

10/10 Excellent

Fernando

Stayed 1 night in Feb 2023