2/10 Terrible
Juan Pablo
1 February 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my stay at Hotel San Cassiano Ca'Favretto through Expedia, trusting its "VIP Selection." The photos depicted a charming, well-kept hotel, but the reality was far from it. From the moment I arrived, cleanliness was clearly lacking, and while the room was functional, it showed evident signs of neglect.
The real nightmare began at dawn when I woke up itching. I turned on the light and found hundreds of ants crawling on the bed, the floor, and even in the bathroom. I immediately reported it to the front desk, where the receptionist seemed surprised and filmed the scene, assuring me they would look into it. However, after waiting without any resolution, the only "compensation" I received was a four-euro discount—essentially, the price of a cocktail at their bar.
Expedia, rather than taking responsibility, left the decision to the hotel, which denied any refund, arguing that "due to its location near a lake, the presence of insects is normal." To make matters worse, they falsely claimed that I had not reported the incident, despite the fact that the receptionist documented everything.
If you're looking for a hotel in Venice, avoid this one. The lack of hygiene, poor handling of issues, and complete disregard for guests' comfort make it a terrible choice.
Juan Pablo
Stayed 1 night in Jan 2025