Hotel Messner

3.5 star property
Escape to a tranquil retreat with an on-site restaurant serving Italian delights by day and sunset cocktails by night.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Messner

Aerial view
Point of interest
Point of interest
Point of interest
Reception

Reviews

4.6 out of 10

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Air conditioning
The price is AED 219
AED 268 total
includes taxes & fees
4 Feb - 5 Feb

Room options

Available filters for rooms
Showing 19 of 19 rooms

Classic Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Classic Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

Superior Triple Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Deluxe Quadruple Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

Classic Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

Deluxe Single Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 18 sq m
  • Canal view
  • Sleeps 1
  • 1 Twin Bed

Superior Double Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Canal view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Appartamento con 2 camere da letto

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
2 bedrooms
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Large Twin Sofa Bed and 1 Twin Bed

Classic Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Superior Triple Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Deluxe Double Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Apartment, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Family Apartment, Ground Floor

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

Classic Apartment, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 30 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Quadruple Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

Classic Quadruple Room (with Private External Bathroom)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

Family Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds OR 2 Double Beds and 1 Twin Bed

Deluxe Triple Room, Canal View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 22 sq m
  • Canal view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Superior Double Room, Garden View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

About the neighborhood

Map
Dorsoduro 237, Venice, VE, 30123

What's nearby

  • Peggy Guggenheim Museum - 3 min walk
  • St. Mark's Basilica - 12 min walk
  • Teatro La Fenice - 15 min walk
  • Doge's Palace - 17 min walk
  • St. Mark's Square - 18 min walk

Restaurants

  • ‪De Pisis - ‬14 min walk
  • ‪La Caravella - ‬11 min walk
  • ‪Corner Pub - ‬4 min walk
  • ‪Bar Foscarini - ‬7 min walk
  • ‪Art blu Cafe - ‬10 min walk

About this property

Hotel Messner

Hotel near Peggy Guggenheim Museum
Located close to Punta della Dogana and Basilica di Santa Maria della Salute, Hotel Messner provides a coffee shop/cafe, a garden, and a bar. The on-site Italian cuisine restaurant, Ristorante Messner, offers breakfast, lunch, dinner, light fare, and a beachfront location. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Concierge services, luggage storage, and a vending machine
  • A porter/bellhop, a banquet hall, and coffee/tea in the lobby
  • Guest reviews give top marks for the location
Room features
All guestrooms at Hotel Messner offer perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Extra amenities include:
  • Hypo-allergenic bedding and down comforters
  • Showers, free toiletries, and hair dryers
  • 48-inch Smart TVs with digital channels
  • Wardrobes/closets, LED light bulbs, and highchairs

Languages

English, Filipino, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 2953 ft (EUR 25 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Beach shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 8:00 AM–10 AM: EUR 12 for adults and EUR 10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)
  • Hosted evening meal available daily for a fee of EUR 70

Restaurants on site

  • Ristorante Messner

Family friendly

  • Highchair
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Front-desk safe
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Dock
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • Handrails in hallways
  • Hallway handrail height (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Height-adjustable showerhead
  • Lever door handles
  • Tile flooring in public areas
  • Visual fire alarm

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Couples dining
  • Double-glazed windows
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 48-inch Smart TV
  • Digital channels

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Dorsoduro 216]
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booking their stay in Venice are kindly requested to visit the #EnjoyRespectVenezia site www.comune.venezia.it/en/content/enjoyrespectvenezia for important information and regulations applied in the city.
Some guestrooms at this property are located 50 meters away from the hotel.
On certain dates of the year, visitors must pay an access fee of EUR 5 per person per day to enter Venice. Those with accommodation in Venice are exempt from paying this. Guests must however request an exemption voucher in advance and present it with an identity document on arrival. To check affected dates and request an exemption, visit cda.comune.venezia.it.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and will be collected at the property. This tax does not apply to residents of Venice City and children under 10 years of age. Further exemptions may apply to patients and their companions, and people staying in the city for specific purposes/duties, subject to the submission of proper documents to the property. A 30 percent reduction applies from January 1-31.
  • A tax is imposed by the city: From 1 January - 31 January, EUR 2.40 per person, per night for adults; EUR 1.20 per night for guests aged 10-16 years old.
  • A tax is imposed by the city: From 1 February - 31 December, EUR 3.50 per person, per night for adults; EUR 1.70 per night for guests aged 10-16 years old.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 12 for adults and EUR 10 for children
  • Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 5)
  • Nearby parking fee: EUR 25 per day (2953 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 70

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT027042A1WCY5TXLT

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Messner
Hotel Messner Venice
Messner Hotel
Messner Venice
Hotel Messner Hotel
Hotel Messner Venice
Hotel Messner Hotel Venice

Frequently asked questions

Is Hotel Messner pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Messner?

As of 30 January 2025, prices found for a 1-night stay for 2 adults at Hotel Messner on 4 February 2025 start from $65.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Messner?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Messner?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Messner provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 140 per vehicle applies.

Where is Hotel Messner located?

Located in Dorsoduro, this hotel is steps from Punta della Dogana, Peggy Guggenheim Museum, and Basilica di Santa Maria della Salute. St. Mark's Basilica and Teatro La Fenice are also within 15 minutes.

Hotel Messner Reviews

Reviews

4.6
Rating 10 - Excellent. 11 out of 128 reviews" "
Rating 8 - Good. 19 out of 128 reviews" "
Rating 6 - Okay. 18 out of 128 reviews" "
Rating 4 - Poor. 25 out of 128 reviews" "
Rating 2 - Terrible. 55 out of 128 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lana

Disliked: Staff & service, property conditions & facilities
V. Bad and the stuff rude
Stayed 4 nights in Jan 2025

4/10 Poor

Dana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was freezing. We were given a space heater the next night because the heat is centralized. There was black mold all over in the bathroom. The photos must be from 15 years ago or so because the bathroom did not look like it did in the photos. The corners of the floors seemed not to be vacuumed. The sheets were clean and changed each day. I highly recommend eating somewhere else. Their breakfast was €12 and was incredibly unsubstantial. A couple pastries and yogurt was all they had.
Stayed 2 nights in Dec 2024

2/10 Terrible

Rehana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
will never stay in this hotel again , room was cold no heat they did not let you control the thermostat
Stayed 2 nights in Nov 2024

10/10 Excellent

Joselin, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel in the heart of Venice
Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Our room was two buildings down from the initial original building where the reception desk/check in was. The man who checked us in seemed very flustered and rushed. He couldn’t answer many questions. Our “full double bed” was two twin beds pushed together with very thing mattresses. The room was very sparse. The shower was good size, but you did have to let the water run a while before the hot water came. But we did have hot water for our whole shower (I know people have complained of water issues. When we were checking in a girl was complaining to the receptionist of no hot water in her room and he had no answer or help for her). We were only in Venice for the night so it was doable for us and for the price. Our room was overlooking the canal and walking distance to a lot of things! We felt safe walking around till late at night. Quiet for sleeping.
Stayed 1 night in Nov 2024

8/10 Good

Marnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel for 2 of us. Exactly what I expected to stay at in Venice for the price point. Room was not large but did not need the space. Great area, away from the touristy spots but still lots of places to eat and have drinks. Short walk to the sights. Staff were very kind and helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Tomas

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location was fine, restaurant was good (shout out to Valentina-provided great service). The room was small and dark, shower stall was moldy.
Stayed 3 nights in Oct 2024

8/10 Good

Tanjina

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying there. Not too far from the water bus and not too far from the centre either.
Stayed 2 nights in Oct 2024

2/10 Terrible

sheeley

Disliked: Cleanliness, staff & service, property conditions & facilities
Need serious renovations. And drop the room price reasonablely. Need friendly staff.
Stayed 1 night in Oct 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

2/10 Terrible

Carl

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not worth the money for this hotel if you are getting the apartment rooms they are not attached to the hotel there is no wifi in them and our room was dirty on arrival and couldnt view the room beforehand. We were there for 3 days and only one time was our room cleaned and bed was made for what we paid for was not worth it it was $900 canadian for 3 nights would never recommend anyone to stay here
Stayed 3 nights in Oct 2024

6/10 Okay

Anna

Traveled with partner
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

yarivey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Aarusha

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would never stay the hotel: 1. The radiator wasn’t working and there were no remote for the AC. The room got freeeeeezing cold at night to the point that both my husband and I got super SICK! . We had to hug for body heat because the duvet/blanket was bedsheet like thin. 2. I had no way to complain about it because no phone in the room (I’m international so couldn’t call via my mobile phone). 3. Hotel was in 267 but reception was a block away in 216 so did not want to walk in that pouring rain. 4. tap water in the sink had no warm water. Freezing cold water. 5. Bathroom was not attached to the room but down the cold hallway. It was very inconvenient when sick and wanting warm shower. 6. I thought I paid for the view of the canal but instead they gave me room 4 twin beds (we are only 2 people) . Money wasted in wrong room. 7. Shower clogged till 3-5 inches after I rinsed only for 5 min and didn’t wash my hair . Imagine I actually had washed my long hair. 8. The room had stains all over the floor (coffee, wine, blood?) who knows. It was dusty as if it hadn’t been used in months. 9. There was no water heater, tea/coffee, water, iron. I don’t have high expectations from some European hotels. I brought my own tea. But nothing to warm the water when I got sick! 10. It’s kinda far from most touristy sights. 25 min ish walk. The only two good things were they let us check in half an hour early and let us leave our bags for a couple of hours.
Stayed 1 night in Oct 2024

6/10 Okay

Maria

Stayed 2 nights in Oct 2024

6/10 Okay

Megan

Traveled with group
Liked: Staff & service
Very secluded area of town! Nice people!
Stayed 2 nights in Sep 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, quiet and with a nice view. bring mosquito repellent, there are a lot of mosquitos in Venice. The Wi-Fi in the room might not be able to reach you.
Stayed 2 nights in Sep 2024

10/10 Excellent

Todd

Stayed 1 night in Sep 2024

2/10 Terrible

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! Look up reviews on other sites & avoid our mistake! They have several listings just to dodge all the poor reviews. PROS: The location & staff are actually top-notch. Hot water worked as expected. AC unit did work properly. Staff was helpful (as possible) - staff consisted of one man per night running around out of breath trying to keep up with all the complaining guests. CONS: But we stepped into the hotel and could tell immediately it was not going to be pleasant. The interior of the building is very old and outdated. Everything needs work and updating. Odors everywhere, stains everywhere. We thought we stepped into the movie The Shining and we literally ran away from a scary man one night that wondered into the hotel off the street due to no locks on the front door of the hotel. Hot without AC on. Cannot control the AC. We had to call the desk to get someone to bring out a remote to turn it on/off or change the temp. The light on the AC is so bright it lights up the whole room. But we could not sleep without it due to the heat. The bed consisted of a very hard frame with 2 terrible small mattresses on top pushed together to make it almost as big as a queen. We woke up (after barely sleeping) with backs hurting. Carpet looks very dirty & bathroom sink had poor water pressure. Did not see any bed bugs. But we were / are scared about that after seeing RECENT reviews mentioning this being a problem via another site. Yuck! I would not recommend anyone stay here
Stayed 3 nights in Sep 2024

8/10 Good

Jean

Stayed 1 night in Aug 2024

2/10 Terrible

Joseph

Stayed 1 night in Sep 2024

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the hotel Messner. The staff was friendly and helpful, and the room was clean and comfortable. We had a private bathroom in our room, but we were also on a floor with a shared bathroom in the hallway (right across from our room). This made for some noise late at night and some awkward meetings with semi-naked strangers in the hallway. All in all though, it’s a beautiful more quiet part of Venice. The salute water bus stop is a very short walk, and there are several really great spots to eat or get an espresso close by.
Stayed 3 nights in Sep 2024

8/10 Good

Irina

Traveled with partner
Liked: Cleanliness, staff & service
The location is just next to the Dom, with very polite staff. I took one star off due to the size of the room (which is basically the size of the bed with a little bathroom) plus the cover of the toilet's flush was off and needed to be placed back all the time. Breakfast was for an extra 12 EU.
Stayed 1 night in Aug 2024

2/10 Terrible

Emmie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken AC, Room not as described
There were so many issues I don't know where to start. The room looked nothing like what they advertised (Family Room, Canal View). When I complained and showed them the pictures of what we were supposed to get, they said to email management, there's nothing they can do. The room was dirty, there were no separator for the shower, water got everywhere. The air conditioner was broken and they said someone was coming in 2 hours to fix it. At the end of the day, they said no one is able to come today and they will fix it tomorrow so we had to sleep with no AC the first night. The next day, they "fixed" the AC but it was just making noise, there were no cold air coming out of it. We complained again and they said they'll send someone, no one ever showed up. Everytime I was at the front desk, it seems like there were other guests complaining about something wrong with their room as well (broken shower, stinky smell, etc). I highly recommend NOT staying here to save you troubles on your vacation.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jamison

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For context, I do not ever leave reviews of restaurants or hotels. Making an exception for this one due to a particularly weird experience. As someone who has travelled extensively on a budget, I am super forgiving of a lot of issues but feel the need to warn others about staying here. The location of the hotel (or maybe it’s 3 hotels?) is perfect. Close to Guggenheim, short walk from Accademia and multiple convenient vaporetto stops. Check in was promising. Nice enough staff. We left our bags in the lobby early in the day and spent the afternoon at Biennale. Once we finally got into the room it was a different story. The room looked nothing like any photos from the site. We were in a building about 300m from the main hotel and I suspect most photos were taken in one or 2 rooms in that building. It was small and in disrepair. The lights flickered constantly and the hairdryer in the bathroom was tape-wired into the vanity lights with exposed wiring visible. As someone who regularly works with electricity I wasn’t super alarmed but this could be a real turn-off for most folks. The molding in the bathroom was literally molding (there has to be a place to buy something like Kilz around there, c’mon—at least try to cover it up) and the toilet was constantly leaking from the base. There was an unused courtyard outside of our window. Seemed to be full of storage for a construction project. The lights were left on day and night for the duration of our stay making it hard to sleep…
Stayed 3 nights in Aug 2024