4/10 Poor
Lucinda B.
4 September 2019
Disliked: Cleanliness
Disappointingly could be so much better - old photos
We (family of 4 with 3.5 yr old and 1.5 yr old) stayed in June 2019. The property is in a great location near to lots of lovely market towns and villages. Setting is incredibly picturesque.
Communication with the owner before our stay was excellent - owners were very helpful with practical and local information.
We arrived at the property quite late on a Friday evening. Checkin was easy but if you arrive late, pickup food en-route as many of the local shops and restaurants had already closed. Its a very rural area.
Sadly though, there were a few issues with the property.
A primary reason for choosing to stay in this property was that it was advertised as having a heated swimming pool – critical for us with two small children who we envisaged spending the lion’s share of their holiday in the pool. However, the pool had not been adequately prepared:
- There was a lot of debris in the bottom of the pool on our arrival
- The deck did not appear to have been swept in weeks, evident by the fact that once I’d swept it, it didn’t need sweeping again for the entire week
- The pool wasn't full on our arrival and so for most of our 1st day there was a cold hose in it to fill it up
- The pool man only came on our third day to properly clean it
- The pool temperature on our 1st and 2nd day was only 22 degrees Celsius and did not get to an acceptable 25/26 degrees until our 5th day which meant for most of our stay, our kids didn't want to swim for more than a few minutes.
The pool clearly has a heater, but it really should have been fully prepared ahead of our arrival.
The owner sent a helpful welcome document ahead of our stay which detailed that the pool had a hard cover with security catches to keep it closed. Again, given we were traveling with young children, this was important for us. The catches were however broken and apparently had been for some time.
Sadly there were a few issues with the house as well - really strong small of damp and cleanness levels were very poor. Owners did send cleaners in again, but this didn't improve things.
Overall, could be a great property, but really needs some TLC and the photos seem to be about 5-10 years old. Such a shame. I contacted owner after our stay, but no response.
Lucinda B.
Stayed 7 nights in Jun 2019