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"Very convenient for the station. Free washing machines and snacks by the onsen, which was also excellent. Helpful staff. Breakfast area a bit smallbut breakfast itself was good. Lots of choice"

"Good price "

"The view is excellent, service is good, meals are yammy, every thing is attractive for next stay. Except a stuff in the front desk is not friendly to new visitor. She missed my booking and ask to contact with Hotel.com strongly at that time even I show her Hote.com confirmation letter and would like to pay for a new room till her college found my reservation. It's great that I got my room after 30 minutes in communication with her. Otherwise, I cannot image heavy snowing and darker outside...

"loved it so much we actually booked same brand of hotel in the next town we visited. the onsen was so lovely, and open overnight which allowed me to relax while my partner took some calls (late night in Japan but working in business hrs US time zone). free washing machines were so nice. other treats (free coffee, tea, probiotic drinks, ice cream pops) added bonus. walkable from train station and the attractions we wanted to visit "

"We stayed in the older section and it is due for renovation. The toilet flush was the loudest I have ever heard. The masks on the walls show the need for paint. The dinner was good the breakfast buffet had a wide selection but none of it was outstanding."

"Great location and clean rooms"

"I want to start off by saying I had a nice visit, I did the half board option and the food was plentiful and very tasty. Lots of variety, the sushi was not good and their take on Western food isn't great but the Japanese food is awesome. 2 different Onsen areas that alternate gender daily so you can try both. The hotel is old, let's just prepare you for this, really old. It could do with a massive makeover but I doubt it will happen as they are very busy due to the amazing location. If you are...

"The rooms were very clean and the location was excellent. We were a short walk from the train station and also a nice walk to the Matsumoto Castle. The only negative experience was the free breakfast which was styrofoam dinner trays, individually wrapped croissants and a Japanese style breakfast which we did not find appetising. We did not participate and ate elsewhere."

"Beautiful private bath and spacious room. Staff can speak English. "

"I would stay here again. Beautiful city and great access. "

"Wonderful, European styled accommodations and hotel. Clean, tastefully designed and decorated. Love the unique layout of an all-inclusive town. only wish more things were open, but I’m guessing that’s due to the low tourist season. Will be back to this hotel when we explore during a more open season the entrance is tricky. It’s on the side street with parking across."

"Exceeded expectations. Nice room. Great breakfast. Super onsen. Friendly staff. And free massage chairs. "