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"The only negative thing about this Hotel is that despite we were accommodated on the Non-smoking Floor, the corridor is often filled with cigarette smoke which also found their way into the room. Very annoying and unhealthy."

"The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes."

"I reserved a double room and when I checked in they told me that I will get a single room because I was a single passenger. I told them that even though I was alone I wanted the double room. They wanted to give me the single room for the price of a double. Finally after getting the double room they told me that because of construction there was no water in the rooms. And supposedly there will be water in 1/2 hour. After one hour there was no water. I called the reception and they offered me...

"Room showed some age but it was still clean enough and quiet. We loved the breakfast buffet, and the staff were super friendly."

"The location does not match the advertising, it was 50+km from Urumqi."

"We asked for three beds and was given a very large room with 3 beds. Room was clean and the security guards at the metal detector were so eager to help me on looking for the bus route to the museums and parks I wanted to go. It was the guards that help me not the reception clerk, they did not know anything and did not bother to look for it on the map or do anything at all. Therefore I am giving a low rating on service.But the manager and the room maids were very nice. The breakfast they served...