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"Excellent front desk staff. 2 of the 3 people who I met while I was there spoke English. All were very pleasant."

"Restaurant and housekeeping services were exceptional. Hotel is well maintained and the front desk check in process was quick and friendly. Room peaceful and quiet with great views of mountain side and lake. Recommend 4th floor if possible. 403 was a great room and lots of amenities (e.g., cups, tea pot, robes, phone plugs, etc.). Osen. bath 1st floor was very clean too. Bikes available. Parking for rental cars. Small gift shop and vending machines with food options. Must get breakfast and dinner option. The food and service is excellent. "

"An exceptional property in al aspects. Exceptional service, food, rooms, hot springs .. just exceptional "

"Great value for money"

"Very nice staff well furnished room super close to the station and the sento was just what I needed to wind down."

"Clean, love the onsen, free shuttle bus"

"Over all excellent accommodation"

"staffs was kind"

"The food, atmosphere, and super friendly staff definitely make this place to return to. Staff was always friendly and very, very accommodating even with our limited Japanese vocabulary. Definitely the highlight of our trip for sure!"