6/10 Okay
Virginia, Saunderstown
Traveled with partner
27 October 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I waited to gather my thoughts on this. I too am an Innkeeper and wanted to be fair. I communicated all my concerns but the property was very rigid and not willing to compromise to make me happy. I reserved based on reviews of which there were only 4. This should have been a warning. The property is a very beautiful restored castle. The room was exceptional, clean and very unique. We booked a few hours before arrival, looking for a great place with a SPA. There were pictures of a spa. We are frequent travelers in Italy and when rain came we adjusted our bookings. When we arrived we found that the property is VERY REMOTE. That’s fine for a DESTINATION stay. We always get a car for flexibility and exploration. You will NOT be able to dine out,enjoy wine because the nearest restaurant/villiage is 20 minutes away. There is a wonderful restaurant on site, expensive but lovely, but that will be your only option. Once we realized there was no spa, only an on call masseuse, no other dining options, I requested an early checkout. That would have made me happy. The property refused to refund for our second night. This was a reservation made hours before arrival and the room would have otherwise been empty. I think this is a very cool place for a destination or a function. Clearly they are not interested in generating great reviews from people to want to experience the castle then move on. No compromise despite a fair request with concerns spelled out. I would not return.
Virginia
Stayed 2 nights in Oct 2024