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"The location is prefect for walking around the Alishan. They also provide free shuttle buses. The staff and quality of service are excellent. We enjoyed the buffet breakfast and dinner a lots. However, there was some weird machinery noises at night. They were not loud but noticeable at quiet nights. Not sure it was related to the renovation or air conditioners. Overall, I would highly recommend this hotel if it fits to your budget. "

"This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though."

"Very comfortable room with a large balcony. Very best view of the lake. Both breakfast and dinner were delicious. All staff are very polite and friendly. It was one of the best experiences our family ever enjoyed."

"Sitting right on the Sun Moon Lake, so beautiful. The staff were extremely helpful. Their Christmas celebration was a very pleasant surprise. Highly recommend."

"The owner offered a great and educational season about Alishan when we were waiting sunrise. The breakfast was delicious."

"Owner’s mother gave us a warm and homecoming feel and was very helpful during our stay. Definitely I will stay again if I come back to Sun Moon Lake next time."

"The deluxe quadruple room, with lake view, is spacious and clean. The bathroom is fitted with Japanese toilet with bidet functions, adjustable settings for water pressure and a heated seat. There is a bathtub and a separate shower beside it. There is a balcony that offers great view of the lake. The room exceeded my expectations. For breakfast buffet, it’s just a 1-minute walk to the Richforest hotel nearby. The spread of the breakfast buffet was decent and service was good. Overall, it was an enjoyable stay."

"The property is half way to the top of the mountain, so about an hour's driving from Jiaye. The suite we stay has two bedrooms, a shared washroom with two bidet toilets and a large shower. It also has a large living room and an open tea room that can be converted into a bed room. The suite is clean and very comfortable to stay for a family. The staffs were very friendly. One of the attractions of Alisan is sunrise, you can enjoy a cup of Alisan's green tea in their lounge at the sixth floor. However, if you are enthusiastic about Alisan's sunrise, you should drive to the top of the mountain. You will be above the cloud which is very beautiful also and be able to watch the sun rising from the cloud."

"I recommend this place!"