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"Very unusual to have a totally automated check-in and check out system. It felt a bit impersonal but it worked well and was very efficient. The hotel is great. It's relatively small and a little quirky but very homely. It is positioned high up with superb valley views. The only downside was the very loud church bell just across the road that rang out regularly from 6am onwards. It wasn't a problem for us as it served as an alarm call, but would be more problematic if you are looking for a lie in. "

"The gentleman who checked us in was wonderful! He had a perfect blend of humor and professionalism."

"Staff made my stay easy, comfortable and welcoming in this charming old building."

"Stayed here just for one night after arriving in Chur on the Bernina Express and before departing for the rest of our vacation. It’s a very simple hotel, but superbly clean, very friendly staff, a fresh breakfast and right in the center of the old town of Chur. There are even thoughtful additions such as outlet converters in rooms so everyone can use their electronics. Wouldn’t hesitate to stay here again if I happened to be in Chur again. "

"The property is very close to train station. The front desk Maria was very kind and helpful. I’m definitely gonna book this sharing when I come back."

"The Mercury is a fantastic quiet hotel with views of the alps. The room was exceptional and large with big picture windows. Very comfortable bed. Reception were very friendly and helpful with a variety of places to eat nearby. The only downside was that the hotel is a little distance from the railway station but a regular bus service drops you to the door, so no real issues. Loved it and would stay again. Huge inflatable Lindt bunny on the roof of the shopping centre"

"Negative: it was my first time as self checkin, it took sometime I figure it out, as there was no staff late night; nevertheless, I manage to do everything well. Nothing that would compromise the stay. Positive: room is very nice, cool decoration, great shower, stunning view at the balcony to the castle. Highlighted star to the breakfast, I was unique, combination of health food, juices, shot, etc !!! Congratulations ! Superb !!!"

"Staff extremely helpful. Best so far"

"Great location, great staff, clean, modern and an excellent spa. Near the ski lifts and a good boot warmer and ski rack. Couldn’t ask for more for a short ski break with my wife and friends"