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Hotel Grand Chancellor Townsville

4.5 star property
Hotel in Townsville with a 24-hour fitness center and a 24-hour front desk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout drapes
Aerial view
Exterior
Exterior
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking available
  • Housekeeping
The price is AED 334
AED 367 total
includes taxes & fees
23 Dec - 24 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room

In-room safe, desk, laptop workspace, blackout drapes

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

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The price is AED 371
AED 410 total
includes taxes & fees
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About the neighborhood

Map
334 Flinders Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel in the city center
Consider a stay at Hotel Grand Chancellor Townsville and take advantage of a terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Sugar Shaker Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • An outdoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and a front-desk safe
  • Meeting rooms, wedding services, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 200 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch LCD TVs with digital channels
  • Refrigerators, free infant beds, and daily housekeeping

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Self parking on site (AUD 15.00 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 29 for adults and AUD 14.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Does Hotel Grand Chancellor Townsville have a pool?

Yes, this property has an outdoor pool.

Is Hotel Grand Chancellor Townsville pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Grand Chancellor Townsville?

Self parking is available for AUD 15.00 per day.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Hotel Grand Chancellor Townsville?

Check-out is at 11 AM. Late check-out is available for AUD 30 (subject to availability).

Where is Hotel Grand Chancellor Townsville located?

Located in the heart of Townsville, this hotel is within a 10-minute walk of Perc Tucker Regional Gallery, Maritime Museum of Townsville, and Museum of Tropical Queensland. Cultural Centre Townsville and Catholic Diocese of Townsville are also within 10 minutes. Townsville Station is 19 minutes by foot.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Narendra

Business traveler, Traveled with family
Good location.Outdated property. Needs revamp.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Nov 2024

8/10 Good

Jasmine

Stayed 3 nights in Aug 2024

6/10 Okay

Nicole

Stayed 1 night in Oct 2024

10/10 Excellent

Virginia

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location, but the room I had was a bit tired. I did book the cheapest room because I was travelling for work, but I wonder if I paid a bit more if I would have been allocated a much better room. Sunday markets out the front of the hotel, walkable to main strip, super friendly staff.
Stayed 1 night in Nov 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service
The property is showing it's age. The pool was out of order. Funnily enough it was also out of order 18 months ago when I stayed. The card reader for after hours access was faulty. Staff were friendly enough. Very obliging with extra towels when needed.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly and efficient staff at reception, bar, restaurant, etc.
Stayed 1 night in Oct 2024

6/10 Okay

Jonalyn

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool that we look forward to see it for my children. It is in convenient no one told us that under renovations.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Gordon, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently upgraded central in City friendly staff clean modern room
Stayed 2 nights in Sep 2024

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Julie

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Diane S

Liked: Cleanliness, staff & service, room comfort
A good overnight stay.
Had a good overnight stay. Nice room with space and mini kitchen facilities. Good size fridge. Food is excellent in the restaurant for both dinner and breakfast. Staff are lovely. The only problem was finding the way to the front entrance to unload, due to the road system in the city. Parking ok at $15 but you need to check in first and unload before parking. A good stay.
Stayed 1 night in Sep 2024

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great position, supermarket close by, sports club across the road with great meals
Stayed 1 night in Sep 2024

6/10 Okay

Barry

Business traveler
Liked: Cleanliness, staff & service
Breakfast was a little underwhelming, my first day there was fairly busy and with just one coffee machine there was a big queue. By the time I got to the front the coffee had run out and the one member of staff that was about was rushing around clearing tables and checking people in and out. By the time I got back to my table my breakfast was cold. Also, perhaps a minor thing but the bedroom had no light switch near the door, I arrived late at night and ended up using the torch on my iPhone to find the light switch which was next to the bed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. To pull over for reception was a problem. Then using the multi car park for parking as the Hotel parking was full was an effort with luggage as I just had a new hip replacement. Accommodation was great.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in’s were welcomed, 24 hr room service from limited menu, pizza was great
Stayed 3 nights in Aug 2024

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and central venue but unsafe area especially at night and noise carries up to rooms
Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean and comfortable room.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was fantastic
Stayed 1 night in Aug 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Property was acceptable based on price and location
Stayed 1 night in Jul 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Friendly and efficient staff made our visit enjoyable. We will stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Allan, MANLY

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Townsville. Secure including swipe card elevator access and in room safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024