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Rio Serrano Hotel + Spa

4.0 star property
Riverfront hotel with a full-service spa and free breakfast

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Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Hiking
Ecotours
Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Bar
  • Gym
  • Breakfast included
The current price is AED 1,969
AED 1,969 total
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 32.0 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View | Premium bedding, down comforters, pillowtop beds, minibar

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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9.2 out of 10, Wonderful, (117)
The price is AED 664
AED 664 total
includes taxes & fees
20 Mar - 21 Mar
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About the neighborhood

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000

What's nearby

  • Torres del Paine National Park - 7 min drive
  • Cuernos del Paine Lookout - 14 min drive
  • Lago Pehoe - 30 min drive
  • Salto Chico Falls - 31 min drive
  • Glacier Grey - 46 min drive

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Upscale family-friendly hotel near Torres del Paine National Park
Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception, and a terrace. Treat yourself to a body treatment, a body scrub, or a body wrap at KOLAF, the onsite spa. The on-site Regional cuisine restaurant, Kaienk Restaurant, offers breakfast, lunch, dinner, light fare, and garden views. Enjoy the health club, as well as activities like horseback riding. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a shopping mall on site and a firepit.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking
  • Access to a nearby indoor pool, a computer station, and smoke-free premises
  • Luggage storage, a porter/bellhop, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 108 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in common area(s)

Restaurants on site

  • Kaienk Restaurant
  • Dickson

Things to do

  • Access to nearby indoor pool
  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Horse riding/rentals
  • Indoor pool
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's games
  • Children's toys
  • Free cribs/infant beds
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (635 square feet of space)
  • Coworking space
  • Meeting rooms - 4

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

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Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 424 reviews
Rating 8 - Good. 105 out of 424 reviews
Rating 6 - Okay. 27 out of 424 reviews
Rating 4 - Poor. 13 out of 424 reviews
Rating 2 - Terrible. 12 out of 424 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food service was exceptional, the location is excellent.
Stayed 2 nights in Feb 2025

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice services and friendly stuffs
Stayed 1 night in Feb 2025

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. We loved it!

10/10 Excellent

wensheng

Liked: Amenities
Excellent place
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and great views. Food was awesome and we had a lovely time
Stayed 3 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay, would have stayed longer if I didn’t need to get back to London!
Stayed 3 nights in Jan 2025

10/10 Excellent

Sovrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and perfect access to TDNP.
Stayed 4 nights in Dec 2024

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food. Overall well run facility.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest hotel we've ever stayed at!
Incredible location and views, excellent food, friendly staff.
View from our room...
Another view from our room!
Stayed 3 nights in Nov 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Expensive.
Stayed 2 nights in Nov 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
Stayed 4 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, surroundings and excellent food. A great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place. Great views. Great service. Great food. A wonderful place to stay. I wish there had been more assistance with trek planning. There is a separate group that helps with hikes and is not part of the hotel, but they weren't helpful for a few general questions. Still I cannot fault the hotel for something like that.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the many hiking opportunities in the Park made it worth the expense.
Stayed 3 nights in Dec 2024

10/10 Excellent

Madiha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated close to the Torres Del Paine entrance, offers great excursions options. However, the room is a bit overpriced for what it looks like, the rest of the hotel is amazing though.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Rio Serrano Hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The viewed room and the full board service was excellent. Full board included almost everything on the bar and restaurant menus. The swimming pool and sauna facilities were great.
Stayed 1 night in Dec 2024

10/10 Excellent

Kwanho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be the best place in the area. Wherever you sit in the bar or the restaurant, you cannot miss the fantastic view of those amazing mountains! Foods and drinks are great and it has sauna, gym, spa and swimming pool. Rio Serrano is just 5 min away from the backside of the hotel. The complimentary grilled lamb tasting is a bonus
Stayed 4 nights in Dec 2024

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay just outside Torres del Paine. It has excellent restaurants, excellent staff, and beautiful views. It's probably worth the extra money for a superior room, the views from those rooms are far better than standard. (Mountains vs parking lot.) We enjoyed our stay, the hotel is exceptional.
Stayed 3 nights in Dec 2024

10/10 Excellent

Eddy Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
You can’t ask for a q more breathtaking setting, right next to a beautiful winding river with stunning views of Torres del Paine mountains. While I had a few minor issues with my room, it was still worth the stay. The service was top notch, the bar offered delicious and generous food portions, and the excursion guides were total professionals — knowledgeable, encouraging, and positive even when the weather was a little rough. The pool and spa and the complimentary asado were special treats at the time nd of long days of hiking.
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel on edge of torres del paine.
Stayed 3 nights in Oct 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has the most amazing views of the Massif with horses strolling on the grounds. The breakfast buffet was delivered and so many options. Staff were smiling and courteous. The guides for excursions were so fun and excited about this area especially Lucas, Matias and Genesis.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great breakfast, staff were very friendly, especially the bar staff. We enjoyed our stay. Only stay at this hotel if you own a car as you will need to drive to visit the park as they only provide transportation if you are taking one of their tours. It took about 45 minutes to drive to the areas we went to access the hikes we did. The roads into the park are gravel and a little rough so you can not drive that fast. We had our evening meals at the hotel. The food was very good and the price reasonable for the area and the quality. Apparently, there is another restaurant in the area but we did not go there. We would recommend this hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Rio Serrano Spa in Torres del Paine! The experience was unforgettable, with delicious food and dinner options. The included breakfast was very complete and tasty. I highly recommend trying the picaña, lamb stew, and calafate sour—they were outstanding! Make sure to do the excursion to the Base of the Towers, and if you have a free day, exploring the park by car is a must. There are plenty of beautiful viewpoints to stop at and enjoy the scenery. I highly recommend this place!
Stayed 3 nights in Dec 2024